• Do you enjoy working with numbers and keeping things accurate and organized?
• Ready to take on an important role in finance, managing primary documents, processing transactions, and helping keep everything running smoothly?
• Do you want to be part of a global IT company that strives to build a diverse and inclusive culture of equal opportunities?

Location: Kyiv, Ukraine | Work arrangement: Hybrid | Contract type: Full-time | Reporting to: General Manager Ukraine | Language requirements: Fluent/professional Ukrainian, written and verbal, communicative English

As our new Operations Manager, you will be primarily responsible for determining the overall strategic and operational scope of new business opportunities with customers and prospects. Acting as both business analyst and salesperson, you will work closely with the sales and implementation teams to understand key strategic business challenges and craft and communicate effective solution strategies.

Key Responsibilities: 

• Collaborate closely with Account Managers, GSDC, Solution Specialists, and other cross-functional departments
• Manage the RFP process with the Sales Organization
• Drive upsell and cross-sell initiatives within named accounts
• Optimize service adaption and utilization
• Oversee GSDC Ops Quality
• Identify new business opportunities
• Support targeted campaigns, enablement, and upsell initiatives
• Participate in internal and external customer calls and presentations as an expert resource
• Partner with sales on strategic high-potential customers to develop account plans that maximize opportunities and increase gross profit
• Resolve escalations by coordinating with customers, account teams, and internal support teams
• Support enablement for Account Managers on products, licensing and services, and proactively communicate updates
• Assist with customer setup and onboarding as needed