• Manage end-to-end order processing, ensuring accurate and timely order entry in the ERP system.

• Monitor order status and coordinate with logistics, warehouse, and sales teams to ensure on-time delivery.

• Review and validate customer orders, pricing, and required documentation before processing.

• Communicate proactively with internal stakeholders regarding order progress, delays, or issues.

• Support invoicing processes by ensuring all order details and documentation are complete and compliant.

• Follow up on backorders, shipment schedules, and delivery confirmations.

• Maintain accurate order records and ensure data integrity within the system.

• Identify process improvement opportunities to increase efficiency in order management operations.

Required:

• BS degree in a relevant field

• Min 3 years of experience in order management and customer services process

• Advanced knowledge of MS office applications (Excel, Word, Outlook, PowerPoint)

• ERP system knowledge

• Proficiency in English (both written and spoken)

Preferred:

• Experience in medical device/healthcare industry

• Experience in Business Process Analysis