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At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

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How will you make an impact in this role?

The Global Tax Strategic Enablement team is part of the Global Tax organization and interacts with a variety of tax functions within Global Tax to improve their processes through optimization and incorporating various forms of automation and next-generation tools.

We are looking for a motivated colleague who is collaborative and passionate about transforming processes using automation and technology tools to solve difficult business issues. The ideal candidate is expected to have combination of technical knowledge, product ownership, project management and a strong will to grow and learn.  The individual will report to Global Tax Strategic Enablement Director and will be based in India.

Key Accountabilities:

•        Collaborate with business partners in Global Tax, to identify viable automation opportunities & assess feasibility and detailed analysis in consideration of various automation solutions 

•        Evaluate in-depth manual processes, suggest process optimization, rationalization & assess viability of automation tools and recommend best automation option.

•        Ability to do process mapping, requirement gathering and curate POD – POA for the process and recommend solution options with Pros and Cons.

•        Facilitate automation by leveraging self-service tools, partnering with AET in capacity of product owner to use enterprise capabilities, or partner with development resources to deliver a solution working in ‘Agile’ environment. Design and build integration components and interfaces in collaboration with Architects and Infrastructure Engineers, as necessary.

•        Create End to End development roadmaps, monitor and ensure smooth roll-out. Resolve issues and remove roadblocks, coordinate with SMEs and development team to perform comprehensive and robust testing including parallel runs and facilitate deployment via standard AET processes.  Prepare/hand-off process owner support documentation.

•        Collaborate with business partners and senior leaders across Finance functions to enhance transparency, provide progress updates and proactive communication on various automation initiatives.

•        Educating stakeholders across Global Tax on automation capabilities and future opportunities.

•        Conduct training sessions to spread awareness on the tools and technology, upcoming new tech trends to ensure Global Tax has the awareness and the skill to optimally utilize and adopt newer tools and technology.

•        Identify opportunities to adopt innovative technologies and collaborate with owners of existing Enterprise tools. Perform research on evolving technologies and identify use cases to implement.

•        Manage tax system installation, maintenance, security, and software updates

•        Able to lead & manage colleagues &/or consultants 

•        Ensure regular and timely updates on the progress of initiatives are captured and shared with the leaders and stakeholders.

•        Responsible for ensuring proper documentation is maintained for all the projects on Confluence and other sites (as needed).

•        Responsible for timely updates of Bi – Weekly Summary, Scorecard and other KPI Dashboards for the leadership to maintain complete transparency and provide regular project updates.

Minimum Qualification:

•        Innovative mindset and experience in evaluating Finance and Tax processes to identify opportunities for improvement and automation is required.

•        Demonstrated strategic thought leadership; superior problem-solving and analytical skills, ability to assess business objectives/strategies and define/implement appropriate strategies. Proactive, and collaborative work style

•        Demonstrated Fintech experience working with Technologies, SMEs, and Systems to understand requirements, assess functional and system flows & linkages, and partnering with development resources to recommend optimal POA design is required.

•        Experience to the automation tools and programing languages like SQL, open-source coding (like Python), ETL tools (like Data Watch, Alteryx), Power Platforms is required.

•        Ability to learn new software and processes under tight deadlines. Exposure to Agile methodology, ability to document and coordinate with SMEs and development resources during delivery life cycle is required.

•        Experience with thorough requirement gathering, documentation, POD – POA process mapping, process rationalization, solution design, draw long-term and short-term product roadmap is required.

•        Excellent communication and written skills, with the ability to interact with and present to all levels of the organization is required.

•        Proven ability to build and leverage relationships and influence key partners to drive collaboration is required.

•        Requires hands-on knowledge and understanding of architecture, requirements analysis, applications systems design and integration, with a detailed understanding of applicable programming methodologies is required.

•        Experience with Microsoft Power Platforms, and Microsoft SharePoint.

•        Experience with process analytics, refinement, and reporting tools like Power BI, Tableau and other Data Visualization Tools is required.

•        Experience with Data Structures and Data Warehouse on Public Cloud technology, using and leveraging it for Advanced Data Analytics, Machine Learning, GenAI is required.

•        Experience with coaching and mentoring colleagues on Product Management & development is required.

•        Experience with Agile and SDLC methodology is required.

Preferred Qualifications:

•        Direct experience with technologies such as Python, Advance SQL, Java

•        Direct experience with next generation tools including Machine Learning, NLG, NLP & AI

•        Familiarity with BPMN and CMMN is preferred

•        BS/BTech degree required, Computer Information Systems, Computer Science. Other professional certifications/MS degree. 5+ years of Product Experience will be preferred.

•        Hands on experience in Big Data Components/Frameworks (Hadoop, HBase, HDFS, Hive, Scala etc.) is desirable.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 

• Bonus incentives 

• Support for financial-well-being and retirement 

• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 

• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 

• Generous paid parental leave policies (depending on your location) 

• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 

• Free and confidential counseling support through our Healthy Minds program 

• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.