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Job Details
Professional Services:
- Collaborating with the wider team to drive initiatives and client projects forward.
- Participating in pre-sale activities to gather client requirements and propose tailored solutions.
- Assisting in the creation of client project proposals.
- Leading the design, planning, and implementation of MS365 infrastructure solutions, focusing on:
- OneDrive and SharePoint
- Exchange Online
- Identity and Security
- Microsoft Endpoint Manager
- Mailbox Migration O365
- Infrastructure Integration
- Enterprise Mobility Assessment
- MS Teams Rollout
- Security Mobility Management
- Backups (preferably Mettalic)
- Evaluating existing on-premises and/or cloud-based solutions to map out future directions.
- Analysing current business practices, processes, and procedures to identify opportunities for leveraging Microsoft 365 and cloud services.
- Acting as a subject matter expert and advisor for clients, aiding in their transition to the cloud and conducting necessary assessments.
- Taking the lead on exciting client projects and coordinating teams to achieve project milestones.
- Demonstrated history of successfully leading and delivering projects within enterprise environments or for large-scale clients.
- Comfortable engaging in consulting scenarios, both with clients and internally.
- Ability to contribute expertise and insights during pre-sales activities.
Support Services:
- Provide level-2 support for Microsoft O365 Cloud Support issues including troubleshooting and resolving basic technical issues.
- variety of Exchange Online and/or current Outlook, SharePoint, Teams
- Good PowerShell knowledge. Ideally some experience in Power Automate/PowerApps
- Good knowledge of M365 Security & Compliance Features and Authentication protocols.
- Extensive knowledge of user account administration (Microsoft 365 / Azure Active Directory).
- Apply advanced troubleshooting techniques to provide unique solutions to our customers' individual needs.
- Solid experience supporting M365 applications.
- Collaborate with Level 1 and Level 3 support teams to ensure timely resolution of issues and adherence to SLAs.
Company Details
SoftwareOne
Stans, Switzerland
SoftwareOne is a leading global software and cloud solutions provider that is redefining how organizations build, buy and manage everything in the... Read more