25WD93175

Position Overview
 

We are looking for a Gainsight Technical Lead to drive the design, implementation, and optimization of our Customer Success technology stack. In this role, you will own core Gainsight capabilities—Journey Orchestrator, Rules Engine, Health Score framework, Data Management, and integrations with Salesforce, product telemetry, and customer-facing applications—to deliver scalable, data-driven experiences for our agents and customers.
 

You will lead a growing technical team and spearhead the evolution of our Gainsight platform architecture. This is a high-impact opportunity to collaborate with senior cross-functional stakeholders, elevate customer success operations at scale, and shape a next-generation Customer Success ecosystem that sets a new industry standard.

Key Responsibilities:

• Serve as the go-to Gainsight and Salesforce expert, designing and implementing scalable CS workflows, dashboards, and automation

• Configure and maintain Gainsight programs, scorecards, journeys, rules, and reporting to support customer success initiatives

• Build key customer health metrics and success KPIs; deliver actionable insights to leadership and account teams
   

Qualifications:

• 5+ years in Customer Success, Customer Support, or CS Operations roles with hands-on Gainsight or related application.

• Deep Gainsight expertise: administration of rules, programs, scorecards, journeys, and reporting

• Strong Salesforce knowledge: Service Cloud, Experience Cloud, Knowledge, and Success Plans

• Excellent collaboration, communication, and data-driven problem-solving skills
   

Preferred:

• Salesforce certifications (Admin, Service Cloud, or Customer Success Manager)

• Experience integrating Gainsight, Totango, or other CS platforms with SFDC

• B2B SaaS experience with enterprise customers

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About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.

When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!

Salary transparency

Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

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