Project Coordinator | Help Desk & Support Operations

  Medellín | On site

Are you motivated by leading technical teams?
Do you want to drive operational excellence in a dynamic environment?
Are you interested in being the person who ensures an exceptional experience for both the client and the team?

You will join a collaborative, organized, and service-oriented team, where you will play a key role in ensuring that the technical team has everything needed to meet project commitments and maintain a stable, efficient, and high-quality operation.

• Ensure clarity of requirements, tasks, and timelines for the team.

• Follow up on deliverables, risks, KPIs, and SLA compliance.

• Coordinate with specialists or technical areas when needed.

• Manage workload, shifts, and operational documentation.

• Maintain ongoing communication with the client and internal leaders.