Rollout, Transition & Support Consultant

Full time | Modelo: Hibrid | Mexico City

Do you enjoy solving user challenges and improving Sales & Marketing systems used by teams worldwide?

Ready to collaborate with global teams to test, launch, and support new digital solutions?

This role focuses on supporting and improving Sales & Marketing systems (including ERP and CRM) as part of SoftwareOne's digital transformation. You will act as the main point of contact for users and stakeholders, helping resolve issues, gathering feedback, and identifying system enhancements. Working closely with business and technical teams, you will support system rollouts, communicate updates, define requirements, and help implement improvements aligned with company strategy. Additionally, you may provide training to ensure users can effectively and efficiently use the tools.

Key Responsibilities:

• Deliver engaging user trainings and create clear, easy-to-understand training materials.
• Identify user needs and translate them into targeted training and support activities.
• Support the rollout of new features with a strong focus on user readiness and adoption.
• Communicate release changes and updates across multiple countries and channels.
• Gather user feedback and translate insights into actionable improvements.
• Provide hypercare and first-level support during and after system transitions.
• Collaborate closely with Product, Development, and global stakeholders to ensure
• smooth deployments.
• Contribute to change management efforts by guiding users through new processes and tools.