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You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Business Unit/Role Specific Info

The American Express business has two core types of customers. The Card Members that use our cards to make purchases, and the businesses that accept them. In Global Merchant & Network Services, we primarily focus on the businesses that accept our cards. We bring together the businesses that manage and evolve the company’s relationships with the millions of merchants around the world that accept American Express, as well as the team that runs the company’s payment network and handles bank partnerships globally. This is an exciting time for GMNS. We are expanding global acceptance of our cards, driving greater usage of our network, using our modern capabilities to gain broader revenue streams, and driving innovation both in-house and with partners. To put the scale of our global reach in numbers:

• More than 80 million global locations accept American Express payment products

• We operate in 198 countries and territories

• We have 135+ million cards in force, that perform 12 billion transactions per year and supply more than $1.5 trillion in network volume

• We have 190+ partners who either issue cards on our network, and/or sign new businesses to accept Amex on our behalf

This internship experience will offer you the opportunity to be part of an innovative and hard-working team focused on making American Express an indispensable payments partner to our merchants, delivering differentiated products and services and driving revenue growth for both merchants and American Express

The Business Development (Product Focus) internship at American Express is an exciting opportunity to drive the vision, strategy, and development for our ground breaking B2B products and applications. The ideal candidate is a critical thinker and a problem solver who can balance business, technical, and industry knowledge to deliver innovative solutions that will directly benefit our customers. This role requires you to collaborate with multiple collaborators across the organization. This is a great opportunity to stay on the cutting edge of innovative and disruptive B2B solutions and directly supply to the success of American Express.

How will you make an impact in this role?

• Define the product vision and strategy, go to market and distribution plans, and product value proposition.

• Develop a comprehensive understanding of the merchant & network business and its needs.

• Conduct research on the external/competitive landscape as well as data analysis to help American Express improve performance and drive growth.

• Conduct market research, monitor industry trends, and evaluate the competitive landscape to develop insights and find opportunities to enhance product strategies and roadmaps.

• Define capabilities for new payment products, capabilities, and services, identify/prioritize use cases, and design “minimum viable product” features and user stories to ensure a focus on delivering maximum value.

• Collect and synthesize product important metrics, conduct data analytics, and develop robust cases to drive actionable insights and steer the product strategy.

• Design and lead test & learn pilots, and leverage takeaways to refine the product roadmap or improve the customer experience.

• Develop relationships with a variety of internal and external collaborators.

• Help handle external partnerships to drive new opportunities and expand the business.

• Support the development of new and emerging products, services, features and/or technology applications and platforms, including writing user stories, defining personas, writing features, etc.

• Drive product and/or feature adoption and engagement in partnership with cross-functional collaborators, including development of marketing & servicing materials, and measuring impact post launch

• Engage with internal business partners (e.g., Technology, Data Analytics, other Product groups, etc.) to understand customer needs and problems, flesh out use case details, collaborate on new product concepts, and co-develop solutions.

• Handle projects from concept through execution by partnering with the vital teams to shape a rich and engaging customer experience.

This position will be based in New York, NY

Minimum Qualifications

• Currently enrolled in a full-time Master’s or Graduate degree program

• Students must have a graduation date between December 2025 and June 2026.

• Experience in the payments industry is a plus

Preferred Qualifications

• Passion for payments and innovation: Passion for emerging payments, FinTech and the evolving payments landscape. Knowledge of payments industry and disruptive technologies a plus.

• Critical thinking: Ability to synthesize and translate market and industry trends into opportunities for AXP to drive digital spend and further enhance our customer offering.

• Problem solving: Strong analytical and problem-solving skills with the ability to distill down complex concepts or problems. Strategic mentality.

• Project management experience: Superior organizational skills with the ability to autonomously manage several initiatives at once and get results in a fast paced, multi-partner environment with constant change.

• Intellectual curiosity: High-intellectual curiosity, out-of-the-box, creative & critical thinker with experience in complex problem solving and strategic thought leadership. Strong analytical abilities.

• Ambitious spirit: Proactive self-starter with a demonstrated track record for navigating complex and highly matrixed organizations in order to implement and deliver results.

• Collaborative teammate: Ability to collaborate with internal collaborators and effectively operate in ambiguity, white space, and constantly evolving priorities.

• Effective communicator and influencer: Excellent written and oral communication skills, proficient in developing excellent quality presentations and results for an executive audience.

• Strong customer focus

• Project management skills

• Ability to work independently as well as part of a team

• Ability to problem solve and use data to drive insights

• Demonstrated strategic thought leadership to get results

• A track record of results and desire for continuous learning/improvement

• Ability to multi-task and effectively handle time to deliver timely outputs

Our team will review completed applications on a rolling basis. We appreciate your patience while we consider your application and will be in contact with you.

Salary Range: $38.45 to $87.00 hourly + sign-on bonus

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Flexible work arrangements and schedules with hybrid and virtual options with Amex Flex
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counselling support through our Healthy Minds program
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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