Learn, Grow and Lead the Way with American Express

Dr. Man Chon (Kevin) U is currently the Vice President, Enterprise Data & Augmented Intelligence (EDAI) within Technology at American Express. In this role, Dr. U is responsible for leading multiple enterprise strategic capabilities to enable large solutions that create innovative and efficient experiences for AmEx colleagues and customers through data and intelligence technology. Prior to this, Dr. U held different leadership roles in CTO Organization, Enterprise Architecture, and Global Servicing Group Technology.

Before joining American Express, Dr. U was leading Global Data Science practice in the Travel and Hospitality industry, solving business problems across international markets to elevate their global business and customer experience stays ahead of the highly complex digital and market trends. His career covers multiple roles in different industries spans large corporations and startups, with focus on Data, Technology, and A.I./Machine Learning.

Dr. U actively contributes to AmEx growth by supporting and sponsoring various Mentorship programs and DE&I initiatives within AmEx that drive culture and learning. Externally, Dr. U serves at different industrial and academic Advisory Boards to contribute back to the community.

Dr. U grew up in Macau, holds a Bachelor’s Degree of Engineering in Computer Science & Technology from Shanghai University in China, and a Ph.D. in Computer Science from The University of Georgia in the United States. He enjoys leveraging the unique combination of his deep understanding in technology and international experience to solve interesting problems that impact more lives and create greater business outcomes.

As Vice President of Engineering, Karina is responsible for the customer domain and customer information management enterprise platforms. She is mainly responsible for modernizing the customer relationship management landscape to centralize the data globally, without fragmentation, improved coverage, and improved accuracy to enable customer experiences. Karina has been with American Express for 15 years. Prior to this role, she held leadership positions within engineering over seeing delivery of acquisitions and credit & fraud risk technology. As well as she was an engineer on credit bureau integration platforms and servicing portal platforms for several years, implementing multi-market enhancements and streamlining components for ease of re-use in new customer journey implementations.

Karina holds a Bachelor of Science in Computer Engineering from the University of Florida and a Master of Science in Information Technology and Engineering Management from Nova Southeastern University. She lives in Plantation, Fl with her husband Matthew, and four-year-old son, Liam.

Donna Peters is the Vice President of Servicing Portals, Knowledge and Learning (PKL). In her role, she drives the technology vision, strategy, and project delivery which supports the business objectives. Donna leads her engineering organization in close collaboration with enterprise frameworks and capabilities to deliver assisted servicing, knowledge and learning and customer value journeys enabling a seamless customer experience. She is currently working on the Interactive Servicing Portal where she is building out the strategy to transform the CCP experience.

Donna has held various servicing roles with a focus on modernization of platforms to deliver the world’s best customer experience. Prior to her current role, she led a team responsible for the development of Customer Value Portal – Value Generation and Retention. Prior to that, she was the Engineering Director for disputes where she led the development and deployment of Global Dispute Management across multiple markets.

Donna is very passionate about closing the gender gap for women in technology and building inclusive teams. She is currently the Co-Exec Sponsor for BEN Sunrise and leads the Mentorship/Sponsorship arm of Ben-Tech.

Allison is Vice President of Centurion Servicing for the U.S. Market.Her team is comprised of 1,200+ servicing professionals and service delivery leaders who provide personalized, relationship-based travel, lifestyle and account services to all U.S. Centurion Card Members. The Centurion Membership team delivers exceptional and differentiated experiences through invitation-only membership for some of the worlds most discerning luxury lifestyle and travel consumers.

Allison’s entrepreneurial spirit, strong leadership skills, ability to drive results and passion for the customer have been paramount to her success throughout her tenure with American Express. She began her career with American Express fifteen years ago as a Senior Director in Global Credit Operations and transitioned to the Travel and Lifestyle team to lead the South Florida Market 12 years ago. Prior to AXP, Allison worked for Citigroup where she held several positions including serving as the SVP and Director of Collections for the Private Label portfolio.

Allison received a BA in English from Spelman College and an MBA from Nova Southeastern University. She lives in South Florida with her husband and children (Chloe 22 and Christian 19).

Douglas Di Paola is currently Vice President & General Manager for the Global Partner & Operational Support team and Site Lead for the Sunrise Campus. In his GPOS role, he leads a Center of Excellence (COE) comprised of ~700 colleagues (and 2,500 partner resources). These teams manage third-party risk and voice front line servicing for Global Services Group (GSG). Additionally, his teams manage programs from the AXP business marketing teams, the AMEX Assurance business group, performance-based coaching for front line servicing, and drive & enable business growth (top line revenue).

Prior to his current role, he led the GSG Operational Excellence (OE) team with a primary focus on leading GSG’s risk and control environment and safeguarding the Company’s brand & assets. His team monitored and assessed overall risk through driving adherence to internal policies and meeting regulatory expectations while balancing the execution of key business strategies. Before leading the GSG OE team, Doug led the Global Capacity & Contact Management (GCCM) function providing volume forecasting, business planning, capacity/staff planning and real-time performance management & monitoring across 22 markets globally.

Doug has previously held other VP roles across GSG. Doug served as the VP/Business Leader for the Customer Engagement Network (CEN). He provided day-to-day leadership for CEN and led over 800 Customer Care Professionals & Leaders across a broad range of card portfolios and specialty skills. Before that, he was the Vice President of the Center of Excellence team for the Customer Fulfillment Network (CFN).

His career began in 1989 as a General Clerk in Establishment Services. He then moved into a Customer Care Professional role, Team Leader, Manager, and then a variety of roles as a Director across Customer Service, Correspondence, Billing & Payment Services (both support & operations) and Executive Customer Care teams. Throughout his 34 year career, Doug has led many business processes covering both line operations and central teams.

He has Master and Bachelor degrees in Business Administration from Nova Southeastern University and Florida Atlantic University, respectively.