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Job Details
Role Overview
The Team Lead for the Order to Cash (Billing and Transmission) team will supervise and manage a team of 8-10 team members responsible for the timely and accurate billing and invoice transmission. This role ensures proficiency in billing/invoicing with strong analytical abilities while driving process improvements. Maintaining high levels of customer satisfaction and compliance with all relevant regulations and standards.
Roles & Responsibilities
1. Team Management:
- Supervise and manage a team of 8-10 members in the Order to Cash billing and transmission processes.
- Assign tasks and responsibilities, ensuring balanced workload distribution.
- Conduct regular team meetings to discuss goals, progress, and any issues.
- Provide coaching, mentoring, and professional development opportunities for team members.
2. Billing and Invoice Transmission:
- Be responsible for the generation, review, and distribution of invoices to ensure accuracy and compliance.
- Lead the invoice upload process, ensuring timely submission to relevant platforms or clients.
- Address and resolve any client inquiries, discrepancies or issues related to billing and invoices in a timely manner.
- Maintain positive relationships with clients, ensuring high levels of customer satisfaction.
- Act as a point of escalation for complex billing issues.
3. Process Improvement:
- Identify and implement process improvements to increase efficiency and accuracy in billing and transmission operations.
- Collaborate with cross-functional teams to streamline the process.
- Supervise key performance indicators (KPIs) and use data to drive improvements.
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