Role Overview

The Team Lead for the Order to Cash (Billing and Transmission) team will supervise and manage a team of 8-10 team members responsible for the timely and accurate billing and invoice transmission. This role ensures proficiency in billing/invoicing with strong analytical abilities while driving process improvements. Maintaining high levels of customer satisfaction and compliance with all relevant regulations and standards.

Roles & Responsibilities

1. Team Management:
  - Supervise and manage a team of 8-10 members in the Order to Cash billing and transmission processes.
  - Assign tasks and responsibilities, ensuring balanced workload distribution.
  - Conduct regular team meetings to discuss goals, progress, and any issues.
  - Provide coaching, mentoring, and professional development opportunities for team members.

2. Billing and Invoice Transmission:
  - Be responsible for the generation, review, and distribution of invoices to ensure accuracy and compliance.
  - Lead the invoice upload process, ensuring timely submission to relevant platforms or clients.
  - Address and resolve any client inquiries, discrepancies or issues related to billing and invoices in a timely  manner.
  - Maintain positive relationships with clients, ensuring high levels of customer satisfaction.
  - Act as a point of escalation for complex billing issues.

3. Process Improvement:
  - Identify and implement process improvements to increase efficiency and accuracy in billing and transmission operations.
  - Collaborate with cross-functional teams to streamline the process.
  - Supervise key performance indicators (KPIs) and use data to drive improvements.