10000 Issue resolution Jobs

Role Overview

The Team Lead for the Order to Cash (Invoice Uploads and Credit and Rebill) team will oversee and manage a team of 8-10 team members responsible for the managing and overseeing the invoice upload process, along with the credit and rebill operations. This role ensures proficiency in invoice uploads, credit and rebill (dispute resolution) with strong analytical abilities while driving process improvements. Maintaining high levels of customer satisfaction and compliance with all relevant regulations and standards

Roles & Responsibilities

1. Team Management:
   1. Lead, mentor, and develop a team of 8-10 members responsible for invoice uploads and credit/rebill processing.
   2. Assign tasks and responsibilities, ensuring balanced workload distribution.
   3. Conduct regular team meetings to discuss goals, progress, and any issues.
   4. Provide coaching, mentoring, and professional development opportunities for team members.

1. Invoice Upload and Credit/Rebill Process:
   1. Manage end to end process of invoice uploading, ensuring accuracy and timely submission of invoices to relevant platforms or clients.
   2. Coordinate with other teams such as Accounts Receivable, Sales, and Order Management to resolve any upload issues.
   3. Address and resolve any client inquiries, discrepancies or issues related to upload and billing of invoices.
   4. Supervise credit and rebill activities, ensuring accurate and efficient handling of adjustments.
   5. Work closely with internal stakeholders to identify the root cause of errors and implement corrective actions.
   6. Maintain strong relationships with clients, ensuring high levels of customer satisfaction.
   7. Act as the primary point of contact for queries related to invoice uploads and credit/rebill processing. 

1. Process Improvement:
   1. Identify and implement process improvements to increase efficiency and accuracy in billing and transmission operations.
   2. Collaborate with cross-functional teams to streamline the process.
   3. Monitor key performance indicators (KPIs) and use data to drive improvements.