This is an intermediate level role responsible for executing complex transactions and participating in complex processes in coordination with the Transaction Services team.
 

POSITION SUMMARY:

• This is an operations customer service task: act as the single contact point for all key clients & facilitate resolution of their queries by liaising with all the internal partners like: Operations, Compliance, Sales, Product Team, etc.
• Responsible for daily communications to provide technical advice / guidance to trade related products to enhance services image to all key clients.

PRINCIPAL RESPONSIBILITIES:

• Play a key role in timely resolution of queries and optimal service delivery within desired timelines
• Act as a focal point for all service-level initiatives
• Establish healthy business relations with Customers for securing repeat business & long term Customer loyalty
• Work closely with the Operations Teams in identifying opportunities for improvement in the process, geared towards enhancing the over-all ‘Customer experience’
• Consider risk and control issues when providing solutions to Customers & ensure pro-active escalation of key issues
• Pro-actively engage Sales & Product teams and provide business leads on key parameters like: Year-on-year Volume analysis at customer and product level, provide inputs to RM / Sales with regards to potential incremental business from customer.
• Periodic review of inactive clients with sales / product to discuss reasons for decline in volumes and evaluate whether certain names qualify for exclusion from TSP listing.
• Other tasks assigned by Unit Head

Qualifications:

• Good knowledge of Trade products and International rules (UCP600, ISBP, ISP)
• Must be computer literate (knowledge of Windows-based programs such Ms Word, Ms Excel, Power Point are required)
• Must possess excellent interpersonal, oral and written communication skills.
• Must be able to work well under pressure
• Must be faithful, flexible, meticulous and attentive to details; strong organization, matured and administration/leadership skills
• Must be self-motivated and pro-active; hard-working and responsible
• Strong verbal and written communication skills in both English and Vietnamese

• 2-3 years proven track record in operations of trade services and trade finance (in a bank or at a major MNC non-bank is preferred)

• College Degree (in Banking, Finance, Economics & Foreign Trade)

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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