The Apps Support Senior Manager accomplishes results through the management of professional team(s) and department(s). Integrates subject matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality, timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may include budget approval. About the Team: Data - Production Management: The Data - Production Management team is at the forefront of Citi's journey to a data-driven culture. We are dedicated to delivering innovative technology solutions and simplifying access to quality data and business intelligence. Our team provides business-critical application management and support to our global clients, upholding industry-leading technical and operational excellence through continuous application of engineering principles, innovation, learning, risk management, and automation across our systems and user environments. We leverage cutting-edge data fabric initiatives to streamline data sources across SMBF - Securities, Markets, Banking and Functions, enabling accurate, reliable, relevant, consistent, complete, scalable, timely, and secure analytics and reporting for clients, regulators, surveillance, supervisory, risk, and finance needs. As a critical partner to the SMBF - Securities, Markets, Banking and Functions, we ensure seamless platform and service operation, delivering world-class client service and experience. We are a forward-thinking team looking for ambitious, capable professionals who thrive on collaboration and are passionate about continuous improvement, offering rewarding work in a supportive environment with clear opportunities for progression.
Responsibilities:

• Manages one or more apps support teams.
• Provides technical oversight across systems and applications; leverage skills across multiple apps support areas.
• Provide a holistic view of the production environment for both technology and business management, working closely as a trusted partner for senior business heads.
• Provide guidance on feedback reviews with development managers, ensuring outstanding issues are tracked to closure, particularly long-term strategic fixes.
• Performs controlled resolution of incidents and problems including prioritization and escalation to relevant groups when appropriate, root cause analysis of all problems with follow-through to resolution.
• Consults with the primary clients of the application in conjunction with development managers in order to understand the strategic objectives of users.
• Requires awareness of audit and compliance related issues.
• Contributes to formulation of strategies for apps support and other functional areas.
• Champion stability initiatives to enable application high availability for Business-As-Usual which includes better monitoring, failover and resiliency
• Ability to handle incidents, problems and change at a global enterprise level. Calm and analytical when faced with major incidents on critical systems.
• Responsible for delivery of end results and shares responsibility for budget management which directly impacts the apps support area; accountable for resource planning.
• Manages customer satisfaction requirements of operational procedures to achieve a suitable outcome for all stakeholders
• Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information with inherent confidence with operations and technology partners on a regional or global basis.
• Focus on people development, evaluating subordinates' performance and making decisions on pay increases, hiring, terminations and other personnel actions and deputize for the regional support manager.
• Performs other duties and functions as assigned
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
• Ensure the stability and data quality of critical regulatory platforms.
• Contribute to meeting compliance standards with global external regulators.
• Apply engineering, innovation, and automation to enhance system reliability and performance.
• Collaborate with various stakeholders to resolve and proactively prevent issues.

Qualifications:

• 6+ years experience in an Apps Support role would be an added advantage, but not essential
• Experience with people management
• Highly assertive communications skills, commanding personality. Ability to engage a large audience and lead the discussion with clear, articulate, and highly assertive communication. Must show confidence in all communications
• Experience with application support would be an added advantage, but not essential
• Effectively share information with other support team members and with other technology teams
• Ability to plan and organize workload
• Consistently demonstrates clear and concise written and verbal communication skills
• Ability to communicate appropriately to relevant stakeholders

Education:

• Bachelor’s/University degree, Master’s degree preferred

Team/Function Overview: The Global Markets landscape is significantly shaped by regulatory initiatives such as MiFID II, Dodd Frank, and Volcker. These requirements are a key focus and priority, impacting all product types and asset classes including Cash, ETD, and OTC derivatives across Rates, Credit, Equities, FX, Commodities, Futures, Securitized Markets, and Municipals. These regulations necessitate fundamental changes in trading practices and significant investment in supporting technology platforms. The Regulatory Support team is responsible for ensuring the stability and data quality of our Regulatory platforms, thereby ensuring Citi's compliance with the highest standards of global external regulators. Required Technical Skills and Experience:

• Experience: 6+ years of hands-on experience in Production Support Operations is essential.
• Operating Systems: Proficient in UNIX/Linux/Windows environments.
• Scripting & Programming:
  • Advanced scripting, automation, and debugging skills (Shell Scripting, Perl, PowerShell, Python).
  • Experience with Java or other programming languages (C, C#, .Net, HTML5 familiarization) and a willingness to learn new technologies.
• Databases:
  • Good SQL experience in any of the RDBMS, with a focus on Sybase, Oracle, and MSSQL databases.
  • Advanced SQL query writing and debugging skills for Oracle, SQL Server, and MongoDB. Experience with data analytics and reporting.
• Hadoop/Big Data Platforms:
  • Working knowledge of various components and technologies under Cloudera distribution like HDFS, Hive, Impala, Spark, YARN, Sentry, Oozie, Kafka.
  • Very good knowledge in analyzing bottlenecks on the cluster, including performance tuning, effective resource usage, capacity planning, and investigation.
  • Ability to perform daily performance monitoring of the cluster, implement best practices, ensure cluster stability, and create/analyze performance metrics.
  • Hands-on experience in supporting applications built on Hadoop.
• Monitoring & Logging:
  • Good experience with monitoring tools such as ITRS Geneos (including Active Console), AppDynamics, Datadog.
  • Good experience with log aggregation tools such as ELK, Splunk.
• Scheduling: Experience with Autosys or other schedulers is an added advantage.
• Cloud & APIs: Expertise in supporting ECS cloud hosted applications and strong knowledge of Rest APIs.
• Middleware: Experience with middleware solutions such as Tibco EMS, MQ, Kafka.
• Certifications: OS / Administration Certifications preferred.

Competencies and Soft Skills:

• Attitude: Strong social, positive, can-do attitude, with the ability to quickly learn and take initiative to deliver innovative and productive solutions.
• Communication: Excellent written and verbal communication skills, with the ability to communicate effectively at all levels.
• Interpersonal: Good interpersonal skills, fostering strong professional networks and collaborative relationships.
• Work Ethic: Ability to work effectively under stress and time constraints.

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Job Family Group:

Technology

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Job Family:

Applications Support

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Time Type:

Full time

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Primary Location Full Time Salary Range:

$120,800.00 - $170,800.00

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Automated Processing and AI

We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

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This job opening is for an existing job vacancy.

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