Operations Apprentice | BSc Leading on Customer Operations

Programme overview

You’re the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our apprenticeship programmes equip you with the knowledge and training you need to play a valuable role on your team and establish a long-term career here. At Citi, we value internal mobility and career growth is not a question of if, but when.

Our Belfast Markets team are now hiring degree apprentices. Through a degree apprenticeship in Leading on Customer Operations you  will gain valuable on-the-job work experience 4 days per week and attend lectures/ study  at Ulster University 1 day per week . So if you’re interested in a career in law but want to be able to work while you study for your degree, then our Leading on Customer Operations Degree Apprenticeship programme may be perfect for you!

Markets Operations Belfast Overview

Market Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience.

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter. 

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people.

Programme Description

The Citi Apprenticeship program has been created to facilitate your entry into financial services. The overall objective of this role is to:

• Assist with Customer data Management, Anti-Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.

• Coordination and execution of the opening & maintaining process - document validation and execution for clients' account openings across multiple jurisdictions.

• Own your client & stakeholder queries end to end using project management approach.

• Maintain and validate legal entity and customer data on new and existing clients within internal systems.

• Understand new & existing customer requirements and ensure compliance with global and local regulatory requirements.

• Perform regulatory controls, data & account reconciliations, and record retention activities in accordance with established policies

• Prepare and submit periodic internal and external regulatory reports

• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The qualification you will work towards successfully completing, is a Level 6 certification Leading on Customer Operations. The Apprentice will be based onsite in Citi's Belfast office and attend University of Ulster one day per week.

Qualifications

We want to hear from you if…

• You have 3 GCSEs Grade A-C

• You have 2 A level grades A-E

• You may also meet the course entry requirements with combinations of different qualifications to the same standard (provided subject requirements are met).

This role will provide you with an in depth understanding of unique areas within Market Operations and will give exposure to global teams at Citi.

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

What we’ll need from you:

• Consistently demonstrates clear and concise written and verbal communication skills

• Organisational skills

• Ability to analyse data

• Capable of prioritising workload

• Demonstrates high level of diligence, motivation and organizational skills

What We Offer

We work hard to have a positive financial and social impact on the communities we serve. In turn, we put our employees first and provide the best-in-class benefits they need to be well, live well and save well.

We’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions, and allow you to choose which benefits suit you and your personal life best.

Highlights to our core benefits include:

• Award winning pension

• On-site health services

• Private medical insurance packages to suit your personal circumstances

• Paid parental leave

• Generous holiday allowance starting at 27 Days plus bank holidays; increasing with tenure

• Special discounts for employees, family, and friends

• Access to an array of learning and development resources

We review applications on a rolling basis and therefore encourage you to apply as soon as possible. The role will be based in a Citi Office in Belfast, Northern Ireland.

All offers made to potential degree apprentices are conditional on applicants having achieved the minimum qualification requirements, and the Department for the Economy funding the off-the-job learning with the University/Training provider.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran

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Job Family Group:

Operations - Services

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Job Family:

Business KYC

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Time Type:

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Most Relevant Skills

Business Acumen, Credible Challenge, Laws and Regulations, Management Reporting, Policy and Procedure, Program Management, Referral and Escalation, Risk Controls and Monitors, Risk Identification and Assessment, Risk Remediation.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.