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Position Overview
As Construction Customer Success Managers, we retain and expand Autodesk's construction portfolio customers. Within Construction Customer Success, we ensure ongoing adoption of our cloud solutions, fulfill our customers' desired business outcomes, and build lasting relationships, ultimately driving revenue for our construction solutions.
Reporting to the APAC Manager of Customer Success, you will be the strategic driver for product adoption and expansion within your assigned portfolio of customers.
Responsibilities
· You will establish the desired outcomes of your customers and develop and manage a Customer Success Plan to achieve them
· You will onboard new construction customers with a focus on accelerating their time to value
· Drive product usage and adoption of the Autodesk Construction Cloud (ACC)
· You will coordinate a variety and diverse range of tasks, topics, and customers
· You will seek areas to expand solution adoption (such as expanding your network within the account), and recommend best practices to optimize their post-purchase use
· You will maintain a high customer retention rate, coordinate with sales to ensure renewals, and identify expansion opportunities
· You will hold regular check-in calls, executive business reviews, webinars, and mentoring sessions with customers
· Track account health to identify churn risk and work to eliminate that risk
· Develop a trusted advisor relationship with your customers and serve as an advocate for customer needs within the extended Autodesk team
· Share, propose and build best processes to allow our organisation to grow
· You will be an Autodesk Construction evangelist and identify industry positive outcomes, required capabilities, and find relevant forums to increase awareness of construction services
Minimum Qualifications
· At least 3 years of experience in a customer-facing, Business-to-Business role
· 3 Year Degree or equivalent experience
· Experience in Customer Success, Account Management or a client-facing role
· You will be fully remote with travel expected up to 35% with access to Autodesk offices
· Display sincere curiosity to understand one of the largest, most complex industries: construction
· Collaborative and open to multiple perspectives, work both independently and collaboratively to achieve outcomes
· Process-driven and organized
· Have a record of accomplishment, and demonstrated drive for achievement
· Experience with AEC workflows and awareness of BIM solutions focused on Construction
· Previous experience in the Construction Industry
About Autodesk
With Autodesk software, you have the power to Make Anything. The future of making is here, bringing with it radical changes in the way things are designed, made, and used. It's disrupting every industry: architecture, engineering, and construction; manufacturing; and media and entertainment. With the right knowledge and tools, this disruption is your opportunity. Our software is used by everyone - from design professionals, engineers and architects to digital scientists, students and hobbyists. We constantly explore new ways to integrate all dimensions of diversity across our employees, customers, partners, and communities. Our ultimate goal is to expand opportunities for anyone to imagine, design, and make a better world.
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About Autodesk
Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.
We take great pride in our culture here at Autodesk – it’s at the core of everything we do. Our culture guides the way we work and treat each other, informs how we connect with customers and partners, and defines how we show up in the world.
When you’re an Autodesker, you can do meaningful work that helps build a better world designed and made for all. Ready to shape the world and your future? Join us!
Salary transparency
Salary is one part of Autodesk’s competitive compensation package. Offers are based on the candidate’s experience and geographic location. In addition to base salaries, our compensation package may include annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.Sales Careers
Working in sales at Autodesk allows you to build meaningful relationships with customers while growing your career. Join us and help make a better, more sustainable world. Learn more here: https://www.autodesk.com/careers/sales
Diversity & Belonging
We take pride in cultivating a culture of belonging where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging
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