Knowledge Specialist
What Relativity Has to Offer:
Work Location Eligibility
This position is open to candidates based in the following locations:
Job details
Posting Type
Remote
Job Overview
We are seeking a Knowledge Specialist to maintain and continuously improve the Relativity Knowledgebase, ensuring our customers and internal teams have access to clear, accurate, and up-to-date information. This role is ideal for someone who loves organizing complex information, improving content usability, and working cross-functionally to enhance knowledge experiences across the company.Job Description and Requirements
Responsibilities
Maintain, update, and optimize the Relativity Knowledgebase to ensure all content is accurate, current, and aligned with brand and style guidelines.
Collaborate with subject matter experts, technical writers, support teams, and product owners to ensure standardizations for documenting product knowledge.
Identify gaps and opportunities to improve content discoverability, structure, and user experience.
Monitor analytics and user feedback to inform continuous improvements to the Knowledgebase.
Ensure the Relativity Knowledgebase is following KCS best practices
Support new releases and initiatives by coordinating documentation updates and content audits.
Advocate for a knowledge-centered approach (KCS or similar) across the organization.
KB visibility/promotion
Requirements
Bachelor’s degree in Communications, Information Science, Technical Writing, or related field.
Familiarity with KCS (Knowledge-Centered Service) methodology required
2+ years of experience in knowledge management, content strategy, or technical documentation.
Strong understanding of knowledge platforms, knowledge architecture, and content governance.
Exceptional writing and editing skills, with attention to clarity and structure.
Experience collaborating across departments to manage complex content lifecycles.
Experience with Relativity or other SaaS platforms a plus.
Relativity is a diverse workplace with different skills and life experiences - and we love and celebrate those differences. We believe that employees are happiest when they're empowered to be their full, authentic selves, regardless how you identify.
Benefit Highlights:
Comprehensive health, dental, and vision plans
Parental leave for primary and secondary caregivers
Flexible work arrangements
Two, week-long company breaks per year
Additional time off
Long-term incentive program
Training investment program
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.
Relativity is committed to competitive, fair, and equitable compensation practices.
This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives.
The expected salary range for this role is between following values:
96 000 and 144 000PLNThe final offered salary will be based on several factors, including but not limited to the candidate's depth of experience, skill set, qualifications, and internal pay equity. Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.
Required Skills:
Coaching, Communication, Facilitation, Learning Management, Needs Analysis, Performance Improvements, Sales Enablement, Stakeholder Management, Strategic Planning, Training Delivery