Analyst, Technical Solution

Job Description

Technical Solutions is part of Client Services organization in charge of providing industry-leading operational support to Visa’s clients around the world. With our deep knowledge and expertise, we are a key internal partner to product and technology, bringing the voice of the customer into the design, development and successful deployment of Visa products and services, and enabling our client facing teams to deliver and scale new digital products in the market.

We are hiring a Technical Solutions Analyst – LAC to focus on VISA’s Digital Solutions like traditional Digital Wallets (Apple Pay, Samsung Pay, Google Pay, Garmin Pay, Fitbit Pay), Visa Direct (instant payment) and API based services.

Responsibilities:

• Be the technical reference for digital solutions in LAC Client Services organization and develop a strong partnership with the LAC Product and Client Services teams.
• Manage and troubleshoot escalated technical problems, interfacing with Product Development, Product Management, and/or Operations teams.
• Provide technical implementation assistance to developers.
• Support the projects to certify service providers in the integration with API based digital solutions, to onboard new customer in the digital wallet workspace and to certify customers integrated with the APIs available in the Visa Development Center.
• Educate merchants on how ongoing enhancements of Visa services may benefit their business.
• Participate in requirements, design, and roll out of new products and services.
• Represent Client Support to other departments in the company including sales, operations, product management, and product development.
• Partner with Sales to build relationships with technical and business contacts across the account portfolio.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• 3 years of work experience with a bachelor’s degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)
• Client facing experience
• Candidate must be a self-starter and have a disposition to work independently with a commitment to detail in an organized manner
• Demonstrated strong technical background and interpersonal skills
• Executive-level written and verbal communication, and customer interaction skills
• Strong organization skills including resolution management and follow up
• Strong problem-solving skills
• Must speak fluent English and Spanish.

Preferred Qualification

• 3 or more years of work experience with a bachelor’s degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
• Experience working with API technologies (XML, SOAP, JSON, REST) and systems integration
• Experience working with e-commerce platforms, shopping cart technologies, and/ or payment service providers (gateways)
• Strong SQL skills
• Understanding of mobile payments and architecture, including, NFC, TSMs, OTA, tokens, secure elements, contactless payments, online/remote payments, QR Codes, cloud-based payments, and chip cards (contact and contactless)
• Understanding of Web Security: TLS / SSL, HTTPS, Cryptographic / Hash algorithms, Digital certificates and keys
• Familiarity with PCI DSS
• Portuguese speaker is a plus!

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.