Fraud Prevention Support, Screening Management

Job Description

The Fraud Prevention Screening support is an integral part of the Value Added-Services and Managed Risk teams and will involve investigating potentially fraudulent orders for some of our largest customers. This will involve researching a high volume of suspect orders to identify and decline fraudulent orders before they are processed. A successful candidate is able to deliver accurate and efficient results, seeks to learn, is dependable, and is coachable.

Responsibilities

• Review and evaluate transactions in order to identify fraudulent activity
• Identify and assess key risk factors
• Assess potential risk exposure
• Utilize several computer programs and tools to assess risk of on-line transactions
• Escalate fraud trends to internal partners and merchants
• Document transactions to explain action taken
• Adhere to established Screening Management Guidelines and Expectations in order to meet and exceed performance expectations.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• Bachelor’s degree or equivalent experience (typically requires a minimum of 2-5 years’ experience in Financial services industry and/or Customer Service environment.
• Customer service/Back office experience required. Prior experience in call center, banking or internet environments is preferred.
• Candidates with risk management experience are highly preferred
• Strong analytical skills with previous experience working with large volumes of data.
• Knowledge of online fraud prevention strategies.
• Demonstrated commitment to quality and accuracy.
• Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
• English language proficiency required, with ability to communicate clearly in global, cross‑functional environments.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.