India Head of Process Engineering - C15 - PUNE

The India Head of Process Engineering for Markets Operations primary objective is to establish and lead a team that will drive the transformation of Markets Operations to achieve its target state. The function will comprise of 1) a business engineering team responsible for delivering strategic change and 2) a business solutions team whose role is to develop low codes and business intelligence solutions for Markets Operations. The candidate requires solid operational experience combined with a strong transformation mindset. A knowledge and experience of the deployment of new technologies is a plus.
Markets Operations is a global organization with a presence in over 60 Countries, covering post execution capabilities spanning product aligned Middle Office groups, Settlements, Margin, Asset Servicing, Listed Derivative & Commodities Operations. We support an extensive range of products and services including FX, Fixed Income, Equities, and Commodities. We are part-way through a multi-year journey to deliver a target state of Operations, encompassing end to end target operating model, controls design and uplift, technology transformation, data and process re-engineering.

Responsibilities:

Lead, Manage and Oversee the function:

• Manage the regional Process Engineering function, ensuring the change book of work is being delivered in line with strategic objectives on time and within budget.
• Establish a team in India aligned to the global agenda. Responsible for developing strong talent at all levels of the organisation.
• Develop a culture of excellence, accountability, control mindset, global process consistency and continuous improvement. Deploy a strong people engagement plan across all locations.

Drive transformation efforts: (Target State post establishment of team)

• Building on the strategy recently defined to transform Markets Operations, delivering our strategic objectives while continuing to execute on our mandatory book of work. Supervise the performance of function, ensuring all the metrics and controls are in place.
• Partner closely with Technology and the Program Execution teams on new initiatives and change projects.
• In partnership with Technology, Finance and Central Operations, develop principles and clear roles and responsibilities for an optimal end-to-end business architecture. Partner closely with Business partners and other teams within Markets Operations to ensure smooth end-to-end flow and straight-through processes.
• Drive the adoption of new technologies in particular GenAI.
• Drive prioritisation governance and optimise the benefits of the solutions developed to Markets Operations. Partner with Business Solutions team to deploy a clear data strategy and business intelligence for Markets Operations.
• Lead and oversee Markets Operations’ involvement in regional firm-wide programs. Represent Markets Operations at necessary firmwide governance forums.

Qualifications:

• Relevant experience in the Operations of a major global bank within the Markets Division.
• Strong Leadership skills - Operates as a leader, with an understanding and appreciation for diverse backgrounds. Ability to inspire a strong risk mindset and culture of excellence, accountability, global consistency and continuous improvement.
• Track record of transforming operations leveraging process and technology change. Strong strategic and commercial acumen. Ability to develop medium and long term plans and strategies combined with a strong track record of execution. Good understanding of how Technology can support business imperatives, automate current processes and drive transformation.
• Demonstrates ability to make sound judgment calls on issues that can be both quantitative and qualitative in nature.
• Serves as a point of escalation for key issues or time sensitive decisions.
• Ability to respond to challenges with creative solutions, adapts to changing business needs.
• Champions diversity and seeks to recruit, retain, and develop talent. Supports mobility.
• Excellent Communications skills verbal & written. Active listening skills.

Education:

• Bachelor’s/University degree or equivalent experience, potentially Masters degree and managerial experience