Job details
The Credit Maintenance Specialist is an entry level position responsible for capturing and recording data related to credit exposure, obligors and facilities in relevant credit systems in coordination with the Operations - Services team. The overall objective of this role is to maintain data quality in credit systems, monitor credit exposure and adhere to overall credit policies.
Responsibilities:
- Interact with clients assigned through inbound calls and process queue work
- Assist in performing credit deaccessioning using internal and external credit information such as credit bureaus, trade experience, personal guarantees, financial statements, and bank references
- Analyze information to judge credit worthiness
- Assist in client issue resolution and addressing credit needs
- Aid in ensuring compliance to company and credit policies, auditing procedures, and department goals and standards
- Aid in ensuring consistency and quality of process across the company
- Support cross-training and line-balance opportunities to assist business partners
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 1-3 years of relevant experience
- Experience in credit, lending, and working within a financial department
- Working knowledge of interpreting online reports from Experian and/or Dun & Bradstreet
- Demonstrated skills in analyzing and interpreting financial documents such as tax returns, annual statements, balance sheets, and signature validations
- Proficient computer skills with a focus on Microsoft Office applications (Word, Excel and PowerPoint)
- Basic knowledge of the organization and its policies required
- Consistently demonstrates clear and concise written and verbal communication
Education:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
PARA LA POSICIÓN REQUERIMOS:
- Bachillerato concluido, Licenciatura trunca o concluida
- Experiencia como ejecutivo telefónico cobranza y/o atención a clientes.
- Conocimientos deseables en programas de liquidación y/o regulación
- Conocimientos deseables en restructuración de cuentas.
- Comprometido al cumplimiento de objetivos
- Enfocado al cumplimiento de metas.
- Habilidades de negociación.
- Escucha activa
- Comunicación fluida y efectiva
- Capacidad de análisis
- Empatía
EL OBJETIVO DE LA POSICIÓN:
- Atención de llamadas telefónicas de cobranza
- Generar cobranza de productos bancarios enfocado a tarjetas de crédito de mora temprana hasta bucket 3
- Resolver temas de mora y pago atrasado a través de habilidades y tácticas de negociación avanzadas.
- Negociación con los clientes ofreciendo alternativas de solución al atraso que presentan en sus Créditos personales y/o de nómina mora temprana y de Tarjetas de Crédito mora temprana
- Se busca el trato empático con los clientes.
- Generar un buen servicio a los clientes para elegir entre soluciones alternativas para resolver las moras.
MODALIDAD Y HORARIO DE LA POSICIÓN:
- CALLE PROLONGACIÓN PEDRO ASCENCIO NO. 1001 PTE., COL. L METEPEC.
- Lunes a domingo
- 1 descanso entre semana
- Disponibilidad de horario
- La vacante se cubrira en el turno vespertino con un horario de 14:30 a 21:00 con un dia de jornada larga de 13:30 a 21:00 para cumplir con las 40 hrs establecidas
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Job Family Group:
Operations - Services------------------------------------------------------
Job Family:
Credit Maintenance------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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