Client Care Fraud Prevention Associate

Job Description

The Client Care Risk Services Fraud Prevention Associate is an integral part of the Risk Services team, responsible for analyzing online orders for fraud, evaluating current fraud trends and many other tasks associated with merchant and issuer fraud prevention services.  The associate is also an important role in working with merchants to ensure they are getting the quality they come to expect from Visa.  

This role is key to executing the Client Care Risk Services team business strategy in all regions, enhance merchant experience by systematically ensuring merchant processes are followed and helping to cut costs and increase productivity through automation. 

Primary Responsibilities

• Excellent written, oral and presentation skills and an ability to synthesize information and make clear, concise recommendations on course of action.
• Perform analytics of complex data models to evaluate legitimacy of transactional logs.
• Detail oriented problem solver - monitor and respond to a wide variety of proprietary Visa solutions used to identify potential fraud and risk-based activity that may impact Visa and our clients.
• Collaborate with the Visa teams and clients during fraud events to provide real time status and decision making.
• Self-driven individual who can multitask and complete varying risk projects.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Minimum of 6 months of work experience or a Bachelor's Degree
• Experience and/or Expert in online fraud.
• Ability to review and evaluate transactions to identify fraudulent activity.

Preferred Qualifications:

• 2 or more years of work experience
• Experience with and understanding of various merchant environments, including past and current fraud trends.
• Understanding of payments process, cybercrime, and fraud techniques
• Capacity to adapt quickly to change, demonstrating enthusiasm and resourcefulness when tackling unfamiliar tasks and requests.
• Proficiency in rapidly absorbing key information and applying new knowledge efficiently.
• Strong understanding of common fraud vulnerabilities and exposures, and their associated exploitation methodologies
• An intellectual curiosity and a growth mindset.
• Intermediate Microsoft Excel skills (e.g., using pivot tables, VLOOKUP queries, linking Excel to databases).
• Organizational and time management skills.
• Ability to work autonomously under pressure.
• Previous experience in conducting proactive analysis of a merchant's fraud rules or suggestions for rules

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for this position is 52,700.00 to 73,700.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.