Job details
Job Descriptions
Are you ready to begin your career in Site Reliability Engineering and make a meaningful impact from day one? Join the Services Engineering team within Operations & Infrastructure (O&I), where you’ll support the fulfilment of service requests across Visa’s infrastructure and SCE platforms—while also contributing to innovative AI-led initiatives.
This team plays a vital role in delivering services from SCE’s standard catalogue, which includes infrastructure and platform-related requests. You’ll work alongside experienced engineers and cross-functional teams to streamline workflows, reduce manual tasks (TOIL), and support migration activities—all with a focus on continuous improvement and operational excellence.
About The Team
The Services Engineering team, part of Visa’s O&I entities, supports service delivery for Spend Clarity for Enterprises (SCE). We focus on fulfilling infrastructure and platform requests, streamlining processes, and driving automation. Our mission is to ensure exceptional services, optimal product functionality, and increased operational efficiency.
Why This Role Matters to Visa
You’ll be part of a critical global function within our SCE platforms at a time when Visa is we modernise our platforms through significant investment in cloud infrastructure and automation, the Services Engineering team plays a key role in enabling scalable, efficient service delivery across the organisation.
By contributing to the fulfilment of service requests and helping develop AI-driven solutions, you’ll be part of a global effort to reduce operational overhead, streamline processes, and enhance the overall service experience. Your work will directly support Visa’s commitment to innovation, reliability, and excellence in financial services.
What You’ll Do
· Fulfil infrastructure and SCE platform service requests from the standard service catalogue
· Collaborate with cross-functional teams to improve request workflows
· Identify and help reduce repetitive tasks through automation
· Support migration projects and contribute to process improvements
· Contribute to GenAI initiatives aimed at enhancing operational efficiency and service delivery
What We’re Looking For
· A genuine interest in infrastructure, platforms, or service operations
· Enthusiasm to learn and grow within a collaborative team environment
· A basic understanding of automation tools or scripting (advantageous but not essential)
· Curiosity about AI technologies and how they can improve service delivery
This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manage
Qualifications
Basic Qualifications
· Bachelor’s degree with 3+ years of relevant experience, or
· Advanced degree (e.g., Master’s, MBA, JD, MD) with 2+ year of relevant experience, or
· 5+ years of hands-on experience in a technical role involving infrastructure, operations, or software support.
Preferred Qualifications
· Proven track record in delivering high‑quality technical service and support.
· Hands‑on experience with web protocols and infrastructure, including HTTP, firewalls, PKI, and SFTP.
· Experience working with transactional systems (e.g., banking, finance, telecommunications).
· Proficiency in scripting using PowerShell and Python, including testing and debugging.
· Exposure to enterprise SaaS applications and distributed systems.
· Familiarity with infrastructure‑as‑code tools (e.g., Terraform, Ansible).
· Understanding of cloud platforms and services, preferably AWS.
· Awareness of security and compliance frameworks such as PCI‑DSS.
· Working knowledge of Microsoft technologies, including Windows Server, IIS, and MS SQL Server.
· Experience with Microsoft development tools and languages such as SQL Server, Visual Studio, XML, XSL, PowerShell, and C#.
· Demonstrated initiative in automation, reliability improvements, and process optimisation.
· Strong customer‑focused mindset for both internal and external stakeholders.
· Effective communicator and collaborator with a hands‑on, solution‑oriented approach.
· Adaptable to changing environments and flexible with working hours.
· Passion for continuous learning and professional development.
· Ability to adapt quickly to evolving challenges and technologies.
· Prior client‑facing experience with strong interpersonal and communication skills.
· Experience collaborating with global teams across multiple time zones.
· Ability to work independently, take initiative, and manage time‑critical tasks effectivel
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
