Job details
The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Ensure consistent application of team process controls
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experiencia mínima de 3 años en ejecución de procesos bancarios y gestión de controles, ya sea creando o evaluando su desempeño.
Experiencia dirigiendo equipos de trabajo
Experiencia con el manejo de proveedores
- Conocimientos
Conocimientos generales de contabilidad
Conocimiento sobre estructuración y composición de controles PRCT
paquetería Office
Se requiere la posición con el fin de dirigir un equipo encargado de:
La administración y validación de evidencias solicitadas por el equipo de Testing,
Checker de controles que validan la correcta operatividad del área, así como
Generación y modificación de líneas de control con el fin de mitigar los riesgos identificados y alinearlos a los procesos, políticas institucionales y regulaciones vigentes aplicables.
Todo lo anterior para la Dirección de “Soporte Operativo” en Core Operations
Resolución de problemas mediante el análisis de causa raíz, identificación de incongruencias en los datos o resultados para definir planes de acción correctivos atendiendo las necesidades del negocio y con apego a políticas internas, así como a regulaciones vigentes.
Identificación de riesgos en procesos transaccionales, con el fin de generar controles que los mitiguen.
Autogestión, capacidad para trabajar sin supervisión, habilidades de organización y gestión del tiempos.
Comunicación efectiva para coordinar sesiones en los que se cuestionan los tiempos de las partidas identificadas en cuentas de alto riesgo de la Dirección, en caso de identificar pérdidas operativas por algún error o defecto en el proceso, gestionar el quebranto de la partida hasta su reporte regulatorio (R28)
Monitoreo y seguimiento de controles aplicables a Proveedores que se gestionan a través de ARABO y TPM
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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