Job details
Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced SAP OTC & EWM Lead - Project Delivery Specialist you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.
Work you'll do/Responsibilities
Managed Services for SAP ERP Central Component (ECC) and SAP S/4HANA to keep core business systems stable, secure, and performant. Provides ongoing application support across incidents, requests, and problem management, including monitoring, patching, upgrades, and integration support. Partners with business and IT stakeholders to deliver continuous improvements, optimize processes, and ensure service levels are met.
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Qualifications
Required
Preferred
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
Work you'll do/Responsibilities
Managed Services for SAP ERP Central Component (ECC) and SAP S/4HANA to keep core business systems stable, secure, and performant. Provides ongoing application support across incidents, requests, and problem management, including monitoring, patching, upgrades, and integration support. Partners with business and IT stakeholders to deliver continuous improvements, optimize processes, and ensure service levels are met.
- Oversees the end-to-end delivery of SAP support services, ensuring all functional deliverables adhere to established Service Level Agreements (SLAs) and performance metrics.
- Mentors and provides technical guidance to a cross-functional team of SAP consultants, overseeing workload distribution and professional development.
- Acts as the lead escalation point for critical production issues, driving root cause analysis and implementing permanent technical resolutions.
- Partners with business leaders to translate complex operational requirements into scalable functional specifications and long-term SAP roadmaps.
- Governs the system change process, performing rigorous impact assessments for new enhancements to prevent disruptions to core business operations.
- Identifies opportunities for automation and process simplification to reduce recurring incidents and enhance the overall managed services framework.
- Provides hands-on functional expertise across SAP ECC and S/4HANA environments, with a primary focus on the SD, MM, and EWM modules. Manages functional support for SAP BRIM while directing complex Procure-to-Pay (P2P) and Order-to-Cash workflows.
- Defines and supervises functional testing, integration testing, and User Acceptance Testing (UAT) to ensure stable and high-quality production deployments.
- Communicate regularly with Engagement Managers (Directors), project team members, and representatives from various functional and / or technical teams, including escalating any matters that require additional attention and consideration from engagement management
- Independently and collaboratively lead client engagement workstreams focused on improvement, optimization, and transformation of processes including implementing leading practice workflows, addressing deficits in quality, and driving operational outcomes
The Team
Our Deloitte Enterprise Performance team is at the forefront of enterprise technology, working across finance, supply chain, and IT operations to deliver holistic performance improvement and digital transformation. Join our team of strategic advisers and architects, differentiated by our industry depth to collaborate with leading solution providers and leverage your experience in strategy, process design, technology enablement, and operational services to enable heart-of-the-business solutions.
Qualifications
Required
- 7+ years of experience with SAP OTC implementation
- 7+ years of experience with SAP EWM implementation
- 7+ years of experience with SAP BRIM and BTP implementation
- Manages technical integrations between SAP and third-party systems to ensure seamless End-of-Day (EOD) processing.
- Leads all phases of the enhancement lifecycle, including business analysis, system configuration, global rollouts, migrations, and high-impact enhancement projects.
- Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience
- Limited immigration sponsorship may be available
- Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve
Preferred
- Analytical/ Decision Making Responsibilities
- Analytical ability to manage multiple projects and prioritize tasks into manageable work products
- Can operate independently or with minimum supervision
- Excellent Written and Communication Skills
- Ability to deliver technical demonstrations
Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html
