Job details
Responsibilities:
- The Application Support Senior Analyst provides technical and business support for users of Citi Applcations. This includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness improvements to help us and the business succeed.
- Play a pivotal role in supporting functions across Markets, Banking, and Services globally and as part of a follow the sun support model.
- Provide direct support to Market sales users for their Account Plans, Contacts and relationship management tools.
- Develop and maintain technical support documentation.
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner.
- Reviews and develops application contingency planning to ensure availability to users.
- Partners with appropriate development and production support areas to prioritize bug fixes and support tooling requirements.
- Review, approve and Conduct application deployment into production
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, Capacity and resiliency initiatives.
- 5-8 years' experience in an application support role working with global teams.
- Understanding of SQL, Linux/Unix, Batch Scheduling and monitoring software (such as ITRS, graphana, OTEL)
- Experience with some programming languages, AI tools and willingness/ability to learn.
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand.
- Issue tracking and Incident reporting using tools
- Ability to plan and organize workload in a high demanding environment being able to adjust quickly to changes and re-prioritization
- Ability to communicate appropriately to relevant stakeholder
- Bachelor’s/University degree or equivalent experience
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Job Family Group:
Technology------------------------------------------------------
Job Family:
Applications Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Primary Location Full Time Salary Range:
$94,300.00 - $141,500.00------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Automated Processing and AI
We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.
Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.
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This job opening is for an existing job vacancy.
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View Citi’s EEO Policy Statement and the Know Your Rights poster.
