Job details
EnerSys Advanced Systems (EAS) is a specialized division of EnerSys—a global leader in stored energy solutions for industrial applications. EAS focuses on cutting-edge energy solutions for the aerospace, defense, and medical industries. As we continue to grow, we’re looking for individuals who share a passion for these industries and want to be part of an innovative, dynamic team.
Certain positions at EnerSys Advanced Systems require access to information or technology that is subject to the International Traffic in Arms Regulations (ITAR) and other U.S. government security regulations. Candidates for these positions should be a “U.S. Person” under ITAR (U.S. citizen, lawful permanent resident, or a refugee/asylee) and/or otherwise comply with ITAR requirements for access rights to be considered for a position.
What We Offer:
- Generous Time Off – 3+ weeks of paid time off, plus 11 paid holidays
- Comprehensive Benefits – Medical, dental, and vision coverage for employees and dependents at a discounted rate
- Financial & Career Growth – Life insurance, short-term disability, educational reimbursement, flexible spending accounts, and an employee stock purchase plan
- 401(k) Matching – 100% match at a 6% contribution level
- Innovative Culture – We value excellence, teamwork, and long-term relationships with stakeholders, colleagues, and customers. Through innovative technology and ongoing training, we invest in our employees’ skills and career development.
At EAS, we don’t just build batteries – we power systems and devices that protect not only individual citizens but communities across the world.
If you’re excited about working in an innovative, fast-paced, high-tech environment, where your contributions make a real impact, we’d love to hear from you!
Job Purpose
The IT Specialist provides front-line technical support under the direction of the IT Manager, EAS. This position is responsible for receiving, prioritizing, diagnosing, and resolving user issues related to hardware, software, networking, secure communications, and endpoint systems within a regulated manufacturing environment.
The role includes service desk ticket management, endpoint deployment and lifecycle support, coordination with enterprise IT and cybersecurity teams, and ensuring compliance with ITAR, CUI, and company security policies. The IT Specialist operates in an environment requiring strict adherence to data protection, access control, and cybersecurity standards.
Essential Duties and Responsibilities
- Receives, evaluates, prioritizes, and responds to user requests for assistance via phone, email, and in person for issues related to hardware, software, networking, and other end user technologies.
- Gathers detailed information from users, performs initial diagnostics, and guides users through troubleshooting steps to identify the root cause of reported issues.
- Performs incident triage to determine whether issues are related to endpoints, peripherals, basic network connectivity, or other user-facing systems, escalating when appropriate.
- Resolves routine technical issues end to end, including problem identification, research, isolation, resolution, documentation, and follow up, while escalating complex issues to higher-tier IT teams. Operates effectively in an industrial manufacturing environment, providing responsive on-site support to production and office users.
- Logs, tracks, and updates incidents and service requests in the service management system, ensuring accurate documentation and status updates.
- Produces standard Help Desk reports and metrics, and reviews incident trends to recommend improvements aimed at reducing repeat issues and service disruptions.
- Coordinates with hardware and software vendors to request support, repairs, or replacements for defective or malfunctioning end-user equipment.
- Installs, configures, tests, and supports PCs, laptops, peripherals, and standard software applications for end users, including new hire setups and equipment refreshes.
- Maintains endpoint security controls, including antivirus and approved endpoint management tools, in accordance with company standards and guidance.
- Assists with the evaluation of new hardware and software from an end user perspective and provides feedback or recommendations to management.
- Creates, updates, and maintains user-facing documentation, training materials, and basic procedures to support consistent IT service delivery.
- Provides one-on-one or small-group user training on standard hardware, software, and IT processes, escalating specialized training needs when required.
- Participates in local IT initiatives and special projects as assigned, under the direction of the on-site IT Manager.
- Ensure systems handling ITAR and CUI data meet required security configurations and compliance standards.
Qualifications
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
- One to three years of relevant IT support experience.
- Experience supporting systems in a manufacturing or defense-related environment preferred.
- Experience working in ITAR, CUI, or NIST 800-171 controlled environments preferred.
- Effective communication skills: Oral, written and listening.
- Must be familiar with Be familiar with Microsoft Office software suite applications and installations
- Knowledge of PC hardware configurations, e-mail systems, network user administration, backup technologies, Printing technology, Cloud based technology.
EnerSys provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We use artificial intelligence to screen, assess and select applicants for open positions, including for the purposes of reviewing and ranking application materials and scoring answers to application questions. Accordingly, decisions about your application and eligibility for employment with EnerSys may be made based exclusively on the automated processing of the personal information that you submit in your application materials.
