Manager, Renewals – Regional Accounts

26WD98938

Position Overview
The Manager, Renewals – Regional Accounts (M3) leads multiple teams of Renewals Representatives (RRs) responsible for driving customer retention, renewal rate performance, and revenue protection across a regional account portfolio. This role owns renewals strategy execution, forecasting accuracy, and operational efficiency, while partnering closely with Sales, Customer Success, Marketing, and the partner ecosystem to deliver consistent renewal outcomes at scale.

Responsibilities

Multi Team Leadership

• Lead, coach, and develop multiple teams of Renewals Representatives, ensuring achievement of sales targets and quotas

• Establish performance expectations and drive accountability across teams to meet renewal and retention goals

• Renewals Strategy & Execution

• Develop and implement regional renewals strategies aligned to customer retention, renewal rate, and revenue protection objectives

• Translate organizational goals into executable plans, quota assignments, and operating rhythms

Forecast & Pipeline Management

• Own the accuracy of renewals forecasting and pipeline health across teams

• Identify opportunities for same buyer seat expansion and risk mitigation within renewal cycles

• Operational Excellence & Efficiency

• Drive renewals orchestration across teams to ensure efficient, scalable execution in high volume renewal environments

• Identify and resolve process bottlenecks, improving speed, quality, and customer experience

• Partner & Ecosystem Collaboration

• Partner with senior sales leadership to align partners with regional renewals objectives

• Identify partner capacity or capability gaps and escalate insights to ecosystem and leadership teams

Account & Cross Functional Collaboration

• Account Teams: Lead RRs in collaborating with account technical leads, sales specialists, and technical specialists to identify coverage and adoption gaps

• Expansion Sales: Coordinate with expansion sales leadership to align cross sell and upsell opportunities

• Extended Sales Teams: Create strong workflows and handoffs across the broader sales organization to optimize renewals execution

• Marketing: Collaborate with marketing teams to support demand generation and renewal readiness

• Customer Success: Partner with Customer Success leadership to monitor customer health indicators ahead of renewal cycles

• Feedback Loop: Provide structured feedback on products, programs, and business models to inform continuous improvement

Minimum Qualifications

• Proven people leadership and multi team management capability

• Strong communication skills with the ability to engage diverse stakeholder groups

• Strategic planning and execution in renewal and revenue protection motions

• Deep understanding of customer and partner dynamics in a subscription business

• Ability to coach value articulation, objection handling, negotiation, and operational rigor

• Relationship building skills that foster long term customer and partner advocacy

• 8+ years of experience in sales, renewals, customer success, or account management within a B2B or technology environment

• 3+ years of people management experience, including managing managers or multiple frontline teams

• Demonstrated experience owning forecasts, quotas, and renewal performance at scale

• Proven ability to lead cross functional collaboration across Sales, Customer Success, Marketing, and Partners

Preferred Qualifications

• 10+ years of experience in renewals, subscription sales, or revenue lifecycle management

• Experience in a SaaS or recurring revenue business model

• Prior experience managing high volume, regional or segment based renewal teams

• Strong familiarity with CRM platforms, forecasting tools, and renewal analytics

• Experience partnering with channel or reseller ecosystems

• Bachelor’s degree required; MBA or advanced business degree preferred

RS27 

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About Autodesk

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