Sr. Business Analyst, IT Transformation

Elastic, the Search AI Company, enables everyone to find the answers they need in real time, using all their data, at scale — unleashing the potential of businesses and people. The Elastic Search AI Platform, used by more than 50% of the Fortune 500, brings together the precision of search and the intelligence of AI to enable everyone to accelerate the results that matter. By taking advantage of all structured and unstructured data — securing and protecting private information more effectively — Elastic’s complete, cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.

What is The Role:

As a key member of the IT team, the Senior Business Analyst drives significant IT programs through data-driven decision-making. This role involves close partnership with business leaders and employees to leverage data for decision-making, documenting business processes and requirements, and proposing features that enhance the Elastician experience, promote automation, scale processes, and foster innovation.

We are looking for a proactive, self-starter who excels at problem-solving in a fast-paced environment. The ideal candidate will possess outstanding communication and project management skills, with the ability to convey complex ideas clearly through verbal, written, and visual means.

What You Will Be Doing:

• Support the IT Transformation Office by contributing to the development of high-visibility initiatives and long-term strategic priorities.
• Formulate clear, data-driven recommendations, and prepare professional written and oral presentations and documents.
• Conduct comprehensive analysis of data from various sources to produce detailed business requirement documents, process mappings, and process narratives.
• Provide domain expertise on current-state processes and challenges to identify gaps and opportunities; proactively stay informed about IT trends to deliver well-informed recommendations.
• Plan and lead workshops focused on achieving team alignment and driving gap analysis conversations.
• Develop and maintain meticulous documentation, including use cases, process flowcharts, and requirements, ensuring consistency and transparency across system implementations.
• Be actively involved in and manage multiple projects concurrently within the broader program.
• Create project test plans; coordinate, track, and report on testing activities; and validate that proposed solutions successfully meet defined business requirements.
• Develop and implement processes across all IT functions.
• Collaborate effectively and seamlessly across groups and levels within the organization, building strong working relationships for program delivery.
• Maintain regular, clear communication with partners to ensure a shared understanding of project goals, requirements, and success metrics.

What You Bring:

• 3-5 years of demonstrable experience in a business analyst or similar role
• Strong knowledge of business process analysis, requirements gathering, and system documentation.
• Adept at identifying technical faults and capable of drawing on past experiences to drive improvements
• BS or BA preferred, or equivalent experience
• Project Management experience
• Experience with agile software delivery methodologies such as Scrum
• Strong problem solving and analytical/critical thinking skills needed, as well as exceptional written and verbal communication skills
• Versatility, flexibility, and a willingness to work within constantly evolving priorities in a fast growing company.
• Good interpersonal and team building skills; ability to influence/inspire change across functional and business boundaries
• Ability to work independently

Bonus Points:

• Experience with business transformation initiatives
• Familiarity with automation or workflow tools (e.g. Zapier, Keep, Tines)
• Strong data analysis and visualization skills (e.g. Tableau or Kibana)
• Experience collaborating with multi-functional teams like IT, HR, Legal, and Finance
• Experience supporting change adoption or training initiatives
• Awareness of industry trends in IT and corporate functions to provide forward-looking recommendations
• Agile Certifications
• PM

Additional Information - We Take Care of Our People:

As a distributed company, diversity drives our identity. Whether you’re looking to launch a new career or grow an existing one, Elastic is the type of company where you can balance great work with great life. Your age is only a number. It doesn’t matter if you’re just out of college or your children are; we need you for what you can do.

We strive to have parity of benefits across regions, and while regulations differ from place to place, we believe taking care of our people is the right thing to do.

• Competitive pay based on the work you do here and not your previous salary
• Health coverage for you and your family in many locations
• Ability to craft your calendar with flexible locations and schedules for many roles
• Generous number of vacation days each year
• Increase your impact - We match up to $2000 (or local currency equivalent) for financial donations and service
• Up to 40 hours each year to use toward volunteer projects you love
• Embracing parenthood with a minimum of 16 weeks of parental leave

Different people approach problems differently. We need that. Elastic is an equal opportunity employer and is committed to creating an inclusive culture that celebrates different perspectives, experiences, and backgrounds. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, pregnancy, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other basis protected by federal, state or local law, ordinance or regulation.

We welcome individuals with disabilities and strive to create an accessible and inclusive experience for all individuals. To request an accommodation during the application or the recruiting process, please email candidate_accessibility@elastic.co. We will reply to your request within 24 business hours of submission.

Applicants have rights under Federal Employment Laws and can view the following posters linked below:

Family and Medical Leave Act (FMLA) Poster

Employee Polygraph Protection Act (EPPA) Poster

Elasticsearch develops and distributes technology and information that is subject to U.S. and other countries’ export controls and licensing requirements for individuals who are located in or are nationals of the following sanctioned countries and regions: Belarus, Cuba, Iran, North Korea, Syria, or Russia, including the Ukrainian territories annexed by Russia (The Crimea region of Ukraine, The Donetsk People's Republic (DNR), The Luhansk People's Republic (LNR), Kherson or Zaporizhzhia). If you are located in or are a national of one of the listed countries or regions, an export license may be required as a condition of your employment in this role. Please note that national origin and/or nationality do not affect eligibility for employment with Elastic.

Please see here for our Privacy Statement.

Compensation for this role is in the form of base salary. This role does not have a variable compensation component.

The typical starting salary range for new hires in this role is listed below. In select locations (including Seattle WA, Los Angeles CA, the San Francisco Bay Area CA, and the New York City Metro Area), an alternate range may apply as specified below.

These ranges represent the lowest to highest salary we reasonably and in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the ranges may be modified in the future.

An employee's position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, geographic location, performance, and business or organizational needs.

Elastic believes that employees should have the opportunity to share in the value that we create together for our shareholders. Therefore, in addition to cash compensation, this role is currently eligible to participate in Elastic's stock program. Our total rewards package also includes a company-matched 401k with dollar-for-dollar matching up to 6% of eligible earnings, along with a range of other benefits offered with a holistic emphasis on employee well-being.

The typical starting salary range for this role is:

$94,300—$149,200 USD

The typical starting salary range for this role in the select locations listed above is:

$113,300—$179,200 USD