Job details
Responsibilities
- Develops, test, supports and executes fraud attack treatment process in collaboration with Operations, Policy and Analytics.
- Supports business analysis and workflow requirements to increase efficiency and effectiveness
- Works to ensure operational processes are integrated and effective across the organization by representing the team on business projects.
- Works closely with partners across the utility to perform analysis on various business processes with a focus on operational efficiency and effectiveness.
- Work to define and articulate analysis requirements.
- Performs validation of reporting metrics and calculations to determine that business needs are being met and if updates/corrections are required.
- Participate with cross-functional teams to create and implement new/updated Analysis.
- Strong communication with stakeholders within supported business area(s).
- Influences decision making by providing fact based advice and counsel.
- Evaluates efficiency of existing information/reporting and suggests improvements.
- Mentors lower level analysts.
- Acts as liaison between business users and technologists.
- Good understanding of both business requirements and technology with ability to explain business needs to technologist to guide projects to completion.
- Designs/analyzes moderately complex reports to satisfy management requirements.
- Influences decisions through advice, counsel and/or facilitating services to others in area of specialization.
Qualifications
- 6+ years’ experience
- SAS & SQL skills required
- Knowledge of Citi Cards or Retail Fraud processes and terminology is preferred, but not required.
- Strong, creative problem solving skills (analyze and troubleshoot reports/data to ensure accuracy).
- Experience in Tableau and COGNOS reporting preferred but not required.
- Strong organization and planning skills.
- Strong interpersonal skills (interact with various levels within the organization).
- Experience in translating business needs into actions and results.
Bachelor degree is required or equivalent combination of education and experience.
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Job Family Group:
Decision Management------------------------------------------------------
Job Family:
Data/Information Management------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
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