Director, Commercial Data Operations

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on X, Facebook, Instagram, YouTube, LinkedIn and Tik Tok.

As Director, Commercial Data Operations in AbbVie's Analytics and Performance Excellence (APEX) organization, you will provide visionary leadership and strategic oversight to the commercial data ecosystem, driving excellence in data operations, governance, product innovation, and business impact. You will lead cross-functional teams to deliver on ambitious transformation objectives—accelerating AI capabilities through AI-ready data foundations, enhancing data quality, and operationalizing enterprise-class commercial data solutions for analytics, business intelligence, and strategic decision-making across US Commercial, Patient Services, and related domains.

Key Responsibilities:

Strategic Data Operations Leadership

• Develop and execute end-to-end data strategies in syndicated Rx/Sales and Claims domains, harmonizing and scaling data assets to maximize value, compliance, and agility for business stakeholders.

• Accountable for timely, on-budget delivery of high-quality data products (claims, Rx, sales, syndicated data, consumption layers), ensuring alignment with commercial milestones, budget owner requirements, and APEX objectives.

• Lead and manage annual budgets for data and cloud compute; prioritize investments and resource allocation to support evolving business needs and innovation goals.

• Deliver transformative data products and metadata enhancements to support GenAI, machine learning, NLP, and chatbot capabilities.

Data Quality, Governance, & Issue Management

• Champion enterprise data governance frameworks to ensure integrity, transparency, stewardship, and trustworthiness of commercial data assets.

• Lead requirements definition and operationalization of advanced DQM models and dashboards for proactive issue identification, anomaly detection, and problem management across assigned domains (Rx/sales, claims).

• Drive continuous improvement initiatives that reduce material restatements, enhance metadata capture, and improve overall data reliability.

Vendor Management & Data Acquisition

• Evaluate, select, and manage relationships with major syndicated data vendors (e.g., IQVIA, SHA, Concert AI, Cognizant), overseeing contract negotiations, onboarding, product news communication, and compliance with data standards.

• Partner with internal stakeholders and purchasing teams for smooth acquisition, integration, and budgeting of new data assets—ensuring timely delivery to consumption environments in alignment with business priorities.

Change Management & Talent Development

• Foster a data-driven, continuous improvement culture—championing innovation, adoption of new tools, streamlined processes, and best-in-class operational practices.

• Recruit, develop, coach, and retain top data talent

• Cultivate psychological safety, empowered leadership, and inclusion

• Partner cross-functionally with APEX Franchise Analytics, Business Technology Solutions, Finance, Analytics Products, MDM, Patient Services, and field operations to ensure effective collaboration, data stewardship, and business impact.

• Bachelor’s degree in a quantitative discipline (Economics, Mathematics, Computer Science, Data Science, Engineering, Information Systems or related field).

• Minimum 10 years of professional experience in commercial data operations, data management, analytics, and strategy; 8+ years in pharmaceutical/life sciences industry with 5+ years management/technical leadership.

• Proven experience in deploying data platforms and governance at scale—ideally supporting both commercial and medical business units.

• Deep hands-on knowledge of technical tools: SQL, Snowflake, Power BI, Python, ETL pipelines, cloud platforms, and data catalog technologies.

• Demonstrated ability to lead transformational change, manage large budgets, and influence senior/executive stakeholders.

• Expertise in compliance, privacy, security, and regulations related to commercial health data.

• Exceptional analytical reasoning and business acumen

Applicable only to applicants applying to a position in any location with pay disclosure requirements under state or local law: ​

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this postingbased on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more orless than the posted range. This range may be modified in the future. ​

• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.​

• This job is eligible to participate in our short-term incentive programs. ​

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission,incentive, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole and absolute discretion unless and until paidand may be modified at the Company’s sole and absolute discretion, consistent with applicable law. 

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

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