Job details
Technical Solutions is a team of subject matter experts within the Client Services function. The role of Consultant in Technical Solutions Loyalty team is about providing in-depth technical support to onboard clients and resolve issues as well as providing consultancy across all Visa Loyalty products.
This position will provide day-to-day support to clients in the financial payment’s ecosystem. Duties of the role include; taking ownership of the client’s onboarding to the loyalty platform, working with other internal or external parties to resolve issues, whilst ensuring the client’s expectations are not only met but exceeded.
What we expect of you, day to day:
- Liaise with Marketing team/clients to understand the campaign requirement.
- Taking ownership of the client’s onboarding to the loyalty platform whilst ensuring the client’s expectations are not only met but exceeded
- Review project brief and understand the business requirement & Scope of the campaigns.
- Perform complex research using VISA internal tools to support /launch loyalty campaigns.
- Operational campaign execution (offer set-up, promotional execution).
- Perform technical reviews of campaign offer mechanic as per business requirement.
- Perform Audits to ensure Offer machines are working as expected.
- Perform releasing cashbacks to cardholder’s accounts based on Loyalty campaign requirements.
- Deliver prompt and effective customer support via phone, tickets and email
- Optimise existing processes and identify where change is needed
- Develop subject matter expertise on Visa's loyalty products with a focus on Card Link Offers.
- Internal cross-functional communication with specifically Sales, Business Development, Product and Campaign Management
- Contributes to development of functional strategy and recommends product or service improvements.
- Is the point of contact for client service support for our solutions and incorporated in our Client Services team
- Develops and demonstrates knowledge of Visa Loyalty Solution’s and Visa’s products and services.
- Builds and maintains relationships with colleagues to foster culture of collaboration
- Create various Excel based reports/files based on campaign requirements.
- Working with other internal or external parties to resolve issues, whilst ensuring the client’s expectations are not only met but exceeded
Qualifications
- Experience of processing systems and services, and their practical application
- Experience in a customer support /Account Management role in financial services, software or information services
- Proven ability to manage complex technical systems across a number of products, platforms and services
- Ability to comprehend and translate technical information and apply to business solutions
- Familiar with Payment Industry Standards and their application – preferred
- Self-starter with a demonstrated ability to achieve results as part of an effective team, and ability to effectively prioritize and multi-task under deadlines
- Demonstrated success in customer relationship management
- Understanding of API’s
- Strong verbal, written, presentation and interpersonal skills are required
- Able to set priorities, influence others, and manage customer expectations
- Experience using standard MS Office tools (e.g. MS Excel, PowerPoint, Word, Visio, etc.)
- Strong business and data analysis skills
- Functional Project Management experience
- 2nd European language preferred but not required
Additional Information
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
