Digital Experience & Quality Assurance Lead

Our Deloitte Customer team empowers organizations to build deeper relationships with customers through innovative strategies, advanced analytics, Generative AI, transformative technologies, and creative design. We can enhance customer experiences and drive sustained growth and customer value creation and capture, through customer and commercial strategies, digital products and innovation, marketing, commerce, sales, and service. We are a team of strategists, data scientists, operators, creatives, designers, engineers, and architects. Our team balances business strategy, technology, creativity, and ongoing managed services to solve the biggest problems that affect customers, partners, constituents, and the workforce.

Work You'll Do

As a Project Delivery Manager on the project, you will:

• Ensure veteran-facing digital solutions align to Texas veterans' needs, expectations, and lived experiences.
• Serve as the veteran experience lens across Deloitte delivery efforts; identify and mitigate experience risks early.
• Establish, reinforce, and operationalize experience quality standards for veteran-facing solutions.
• Review and validate user journeys, workflows, and designs for usability, accessibility, and coherence prior to release.
• Hold delivery teams accountable for veteran-centered outcomes; partner with Product, Design, and Engineering to resolve tradeoffs.
• Advise Senior Engagement Executives and client stakeholders on experience quality, risks, and continuous improvement opportunities.

The Team

Deloitte's Government & Public Services (GPS) practice - our people, ideas, technology and outcomes - is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

Our Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life.

The Project Delivery Talent Model is designed for professionals with specialized skills that align to a current client need. Team members focus on delivering services to clients, without additional expectations related to business development or promotion. Their employment is tied to their role on a project, and they are eligible for a benefits package that is competitive for project delivery-focused professionals.

Qualifications

Required:

• Bachelor's degree
• Mastery-level communication skills (written, verbal, and executive-ready messaging).
• 3-5 years experience in military health / veteran health environments or programs.
• Foundational project management capability (planning, tracking, risk/issue management, delivery coordination).
• Demonstrated ability to assess and improve digital experience quality, including usability and accessibility.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
• Ability to travel 20-50%, on average, based on the work you do and the clients and industries/sectors you serve

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation: https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html