Consultant, Implementation

Job Description

Accountable for end-to-end delivery of low-complexity client onboarding and implementation engagements, or for leading workstreams within larger programs. This role leads platform onboarding, demos APIs and capabilities, advises clients on meeting requirements using the platform, and resolves client issues. Managers additionally ensure onboarding and delivery quality across a team or pod.

Core Responsibilities:

• Own end-to-end delivery of low-complexity implementations from onboarding kick-off through go-live and handover.
• Lead client onboarding to the platform, including readiness, sequencing, and execution.
• Lead platform and API demos tailored to client use cases and technical maturity.
• Advise clients on how to meet business and technical requirements using the platform, including trade-offs.
• Investigate and resolve client-raised issues or queries, coordinate cross-functional resolution as needed.
• Own delivery plans, scope, risks, dependencies, and milestones.
• Lead customer workshops and decision forums, document outcomes.
• Produce and maintain onboarding and delivery artifacts using standard templates.
• Feed onboarding and delivery learnings back into standards and templates.

Typical Deliverables:

• End-to-end onboarding and implementation delivery ownership for low-complexity clients
• Platform and API demo materials tailored to client use cases
• Requirements-to-platform mapping and documented solution approaches
• RAID logs, status reports, and decision records
• Go-live readiness assessments and handover packages

Success Measures:

• Successful onboarding and go-live of low-complexity clients with minimal rework.
• Clients demonstrate clear understanding of platform capabilities and APIs.
• Client issues and queries resolved efficiently and with high satisfaction.
• Delivery milestones met with predictable timelines and quality.
• For Managers: consistent onboarding quality and capability growth across the team.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Essential Experience:

• Bachelor degree or equivalent experience.
• Typically 4–8 years’ experience in delivery, implementation, consulting, or project leadership roles.
• Strong stakeholder management and problem-solving skills.
• Experience leading client-facing workshops or onboarding activities.
• Domain experience in either core banking or cards/payments.
• Desirable Experience
• Experience delivering SaaS or API-based platforms in regulated or enterprise environments.
• Hands-on experience demoing APIs or technical capabilities to clients.
• People management or mentoring experience (for Manager track).

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.