Job details
At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.
If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity.
Skills and Competencies
- 1-2 Years of experience in Human Resources, Customer Service or data related field
- Passion for building effective HR processes and data analysis that deliver exceptional user experiences
- Understanding of end-to-end user experience for HR processes
- Strong oral, written and interpersonal communication skills in English - required
- Excellent customer service skills
- Ability to use existing procedures to solve routine or standard problems
- Business driven team-oriented demeanor
- Ability to prioritize, work collaboratively, and thrive in a fast-paced environment adapting to new technologies when needed
- Sound judgement and discretion with sensitive information, escalating when appropriate
- Effective listening and growth mindset to service a diverse employee population
- Commitment to continual process improvement
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use
Education
- Bachelor's degree or equivalent
Responsibilities
Supports HR operations by resolving inquiries, improving processes, ensuring efficiency, maintaining documentation, and enhancing the employee experience.
- Review data and troubleshoot process and inquiry resolutions to improve quality, efficiency and employee experience. Support operational work across the Moody’s People Team to drive efficient and consistent processes.
- Remain informed with current and innovative People practices, improving effectiveness of HR processes.
- Act as an inclusive, employee centric, and support champion team member that embodies and reflects Moody’s culture throughout workstream.
- Leverage knowledge bases to provide consistent and attentive customer service to Moody’s employees. Provide guidance to employees on basic inquires across all areas of the employee lifecycle, tracking all cases through ServiceNow, in a timely and thoughtful manner. Direct employees to the appropriate resources when needed. Escalate cases after reviewing against team guidelines, if further assistance is determined. Support prioritized employee cases when raised within the time zone.
- Establish strong working relationships across operations global and regional teams to support technology and HR processes.
- Process, verify and maintain documentation relating to all aspects of the employee life-cycle.
About the team
People Connect is part of the umbrella of People Services and Solutions, and the Costa Rica hub is one of three hubs supporting Moody’s employees and managers, with a direct focus on Americas’ employees, and overseeing employee life-cycle matters as well as employee and manager questions.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
