Associate Clinical Training Manager, Allergan Aesthetics

At Allergan Aesthetics, an AbbVie company, we develop, manufacture, and market a portfolio of leading aesthetics brands and products. Our aesthetics portfolio includes facial injectables, body contouring, plastics, skin care, and more. Our goal is to consistently provide our customers with innovation, education, exceptional service, and a commitment to excellence, all with a personal touch. For more information, visit https://global.allerganaesthetics.com/. Follow Allergan Aesthetics on LinkedIn.

Delivers In-Clinic Services

• Identifies educational need and develops recommendations to enhance clinical practice in aesthetic practices through delivering a bespoke educational journey for each HCP enrolled on a Facilitation Pathway, and based on the HCP’s self-assessment of knowledge, skills, and confidence.
• Number of supported clinics/HCPs will be 20-30 but aligned with Affiliate-level strategic need; HCPs will be selected through cross-functional alignment between the Head of Sales and the AMI Lead.
• Establishes a bespoke AMI Infinity curricula-aligned Facilitation Pathway with the HCP in pursuit of supporting improved patient outcomes. Facilitation is hands-off and the HCP retains clinical judgement and responsibility for patient treatment. Focus will be Beginner and Intermediate HCPs, but other segments may require support as determined on educational need by the Area & Affiliate AMI Lead.
• Maintains a high level of service through reliable and timely follow-up after any interaction with HCPs and records all activity in VEEVA CRM to allow for KPI monitoring.

Supports training & development of CS team members

• Supports AMI Lead, Clinical Specialist Manager and Country training manager in the delivery of training & workshops set within the International CS Learner Journeys – ALPHA, BETA, GAMMA, OTD Programme & DELTA. This includes in-field coaching and mentoring, acting as a role model for best practice. Will also support the AMI Lead in skills development for the CS team, External nurse and wider AMI team members as required. From time to time support the International AMI team with delivering sessions during onboarding consolidation workshops where assistant clinical training expertise is required.

Supports Education via AMI Digital World

• As a fundamental part of the Facilitation Pathway with a CS, guides HCP educational curricula utilising AA AMI Digital World (AMIDW) to help improve the level of clinical knowledge around AA products for clinicians. This channel is the core AMI offering for Beginner injectors but holds value for all HCPs that a CS interacts with as part of their role.

Supports AMI Lead in AMI Event Delivery

• Supports with the delivery of key Affiliate-level AMI events as requested by the AMI Lead. These include, but not limited to, attendance at industry conferences & AMI meetings/workshops & the MD Codes™ Mentee Programme, to engage with customers. This activity also supports CS self-development and upskilling. If the CS has an appropriate clinical qualification, may also be requested to act as ‘First Assist’ for Faculty during live technical workshops.

Key Requirements:

• Bachelor's degree in a clinically-focused field (medicine, nursing, dentistry, or other patient-facing roles such as physiotherapy or clinical pharmacy)
• Prior experience in a sales or clinical specialist position within the pharmaceutical and/or medical device sector, preferably with exposure to aesthetics
• Proven expertise in facilitation, training, coaching, and event management including preparing and delivering workshops and other training initiatives • Valid driver’s license and capability to operate a motor vehicle

Candidates should possess at least two of the following:

• Fluent in business English (preferred but not mandatory)
• Metrics-driven approach with practical CRM tracking experience
• Intermediate proficiency in Microsoft Word, Excel, and Outlook
• Advanced proficiency in PowerPoint

Additional Requirements:

• Willingness to travel extensively (approximately 75%), both locally and nationally, and occasionally internationally, including overnight stays; some weekend work may be required
• Demonstrates leadership attributes aligned with AbbVie’s Ways We Work culture

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