Strategic Account Manager - Value-Added Services

Job Description

What's it all about? 

The Value-Added Services (VAS) organization develops and delivers differentiated products and solutions that extend Visa’s core capabilities and deepen client relationships. Within VAS, Verifi Acceptance Europe supports merchants, acquirers, and resellers with industry-leading fraud prevention, dispute management, and acceptance optimization solutions.

The Client Success Manager (CSM) plays a critical role in supporting Verifi’s largest Merchant relationships and Reseller partners, ensuring successful onboarding, adoption, and ongoing performance of Verifi solutions. This role works in close partnership with Relationship Managers and Sales Executives, who retain ownership of the commercial relationship and sales strategy.

The CSM operates in a data-driven, execution-focused capacity, translating complex datasets into actionable insights that improve client outcomes and support account growth.

What we expect of you, day to day. 

Client Success Execution & Enablement

• Support Relationship Managers by executing customer success plans for large, complex Merchant clients and Reseller partners.
• Drive successful onboarding, implementation, and ramp-up of Verifi solutions, ensuring clients achieve defined success milestones.
• Engage directly with clients on operational, technical, and performance-related topics, while deferring commercial ownership to the Relationship Manager.
• Proactively identify risks to adoption, performance, or satisfaction and escalate with recommended mitigation strategies.

Enterprise Merchant & Reseller Support

• Manage day-to-day success activities for high-volume, data-intensive Merchant accounts as well as Reseller portfolios supporting multiple downstream clients.
• Tailor enablement approaches based on client type (direct Merchant vs. Reseller), operating model, and scale.
• Support client reviews and business updates by preparing data-driven insights, usage trends, and performance summaries.
• Ensure consistent service delivery and experience across complex, multi-stakeholder client environments.

Data Analysis & Performance Insights

• Analyze large and complex datasets to assess client performance, adoption trends, fraud/dispute outcomes, and ROI.
• Use Advanced Excel (e.g., pivot tables, Power Query, complex formulas, data modeling) to manipulate and interpret high-volume data.
• Leverage database tools and queries (e.g., SQL or equivalent) to extract, join, and analyze data across multiple sources.
• Translate analytical findings into clear insights and recommendations for Relationship Managers, Account Executives, and clients.
• Support forecasting, reporting, and internal performance tracking using structured, repeatable data processes.

Cross-Functional Collaboration

• Partner with Product, Engineering, Operations, Risk & Compliance, Legal, and Support teams to resolve client issues and improve service delivery.
• Act as an internal advocate for client success needs, using data and insights to influence prioritization and solutions.
• Ensure adherence to Visa policies, regulatory requirements, and risk standards across client engagements.

Continuous Improvement & Product Expertise

• Develop and maintain deep expertise in Verifi products, data outputs, and reporting capabilities.
• Identify recurring trends, product gaps, or client challenges and share insights with internal stakeholders.
• Contribute to the evolution of client success processes, tooling, and reporting frameworks to support scale.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:
5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD

Preferred Qualifications:
6 or more years of work experience with a Bachelor's Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
Experience in Client Success, Account Management, Implementation, Analytics, or Customer Operations, preferably within payments, fintech, fraud, or B2B SaaS.
Proven ability to support large Enterprise Merchant clients and/or Reseller models in complex environments.
Strong analytical capability with Advanced Excel and hands-on experience working with databases and large datasets.
Ability to synthesize complex data into executive-ready insights and client-facing narratives.
Strong organizational skills with the ability to manage multiple workstreams across high-priority accounts.
Comfortable working in an agile, fast-paced environment with evolving priorities.
Skills/competencies 
Operates independently within defined objectives and scope.
Applies judgment to solve moderately complex problems using data, experience, and collaboration.
Influences outcomes through strong partnerships rather than formal authority.
Demonstrates a client-first mindset while balancing risk, compliance, and operational excellence.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.