Sales engineer manager - VAS Acceptance Solutions

Job Description

Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions product pillars (including Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management and Post Transaction Management).

The scope of the role pertains to working and servicing the European region, and specifically Central Eastern Europe region, to support new and existing customer base to understand the technical requirements for single products or multiple product solutions across the Visa Acceptance Platform, including but not limited to: Payment Acceptance, Payment Security, Fraud & Risk Services.

Principle Responsibilities

• Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing, to function as a subject matter expert with prospective customers through self-enabled product & services learning, through technical testing & investigative exercises. The broader Value-Added Services senior team members & line manager will support you.
• Maintain accurate, up to date, product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions, through self-enabled product and services learning, through technical testing & investigative exercises. The broader Value-Added Services senior team members & line manager will support you.
• Provide technical pre-sales support by accompanying European sales team to meetings with prospective customers and existing customer base. This would typically involve giving presentations to prospective and existing customers, providing product demonstrations, and using whiteboard sessions, all with a focus on maintaining a sales-oriented approach to solutioning the customer’s requirements through discovery phase exercises whilst using product, services and industry knowledge to remain flexible in approach, adapting to challenging, pressured situations to deliver technical excellence.
• Deliver customer-focused technical consultancy engagements to agree solution design and technically validate that the proposed solution can be implemented and will meet the customer’s requirements.
• Support the handover to Implementation Specialists to ensure efficient implementation.
• Engage, support, and collaborate with prospective clients across the following verticals: Retail, Travel, Digital, Financial, Government & Gaming.
• Provide proposal support to the European sales team, for technical sections of RFI and RFP documents.
• Write & develop small internal computer applications to provide proof-of-concept ideas, to evaluate Visa Acceptance Solutions products, and to troubleshoot customer issues through application of knowledge and experience, through self-enablement.
• Provide training on Visa Acceptance Solutions products and services to customers either as classroom based or as train the trainer sessions. Produce clear and precise documentation for customers based on business and functional requirements to support successful implementation of the solution.
• Ability to work independently on customer sites with minimal supervision around the European region.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

Qualifications

Basic Qualifications

• Experience of the Payment Acceptance industry with specific emphasis on the product pillars of Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management or Post Transaction Management or a similar technology, service delivery industry.
• Demonstrable experience working as a sales engineer in a technical and commercial environment.
• Experience of providing on-going support to Partner and Merchants customers over prolonged periods of time.
• Experience of cross functional collaboration between technical, commercial, service delivery, and support teams.
• Demonstrate working knowledge of intermediary level programming & scripting skills (JavaScript, Java, PHP, C++/.NET, HTML etc.) for effective implementation of the CyberSource products & services.
• Demonstrable experience in communicating technical concepts in a clear and articulate fashion to both technical and non-technical audiences.
• Strong track record in high customer focus and attention to detail.
• Excellent communication and negotiation skills.
• Fully fluent in mainstream software applications for writing, presentation, and data management.

Preferred Qualifications

• Bachelor’s degree in finance, Business, Science, Engineering or Computing, or equivalent.
• Demonstrable years of dedicated pre-sales, service delivery, or consultancy for multi-national and global engagements.
• Experience of technical programming for implementation of web service environment across hosted service platforms.
• Ability to speak a second European language would be preferred

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.