Data & Insights Analyst

Job Description

Key Responsibilities: 

• Architect and build data assets, reporting tools, and dashboards utilizing Visa’s big data capabilities
• Provide automated or streamlined solutions for data and reporting for service level management needs.
• Collaborate with Technology, Product, and Account Management teams to produce monthly Service Level reports and present results in monthly business reviews.
• Use experience, expertise, and data analysis to collaborate with team members and stakeholders in the identification of corrective action to increase efficiency, improve performance and meet or exceed targets.
• Create, prepare and deliver detailed product/SLA level reporting, presenting actionable insights to both technical and non-technical stakeholders. 

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:
2+ years of relevant work experience and a Bachelors degree, OR 5+ years of relevant work experience

Preferred Qualifications:
3 or more years of work experience with a Bachelor’s Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)
Strong analytical ability with proven proficiency in synthesizing data into meaningful and digestible data points and actions
Proven expertise building interactive dashboards with enterprise Business Intelligence tools such as Tableau, Power BI, or Grafana
Experience visualizing data and creating dashboards within Tableau with the ability to turn static data into dynamic, insight-rich dashboards and reports
Familiarity with CRM tools such Microsoft Dynamics and ServiceNow are good to have
Demonstrated ability to communicate clearly and persuasively (verbal and written) ideas, issues, and recommendations.
Experience managing multiple projects and priorities with strong attention to detail and accuracy.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.