ConvergeHEALTH - Expert Services Lead-Innovation_Delivery_Transformation

As an Expert Services Consultant aligned to Converge for Healthcare's Intellect product suite, you will play a hands-on role delivering Deloitte's analytics products to healthcare organizations. The Intellect suite is a growing portfolio of hosted, subscription-based analytics solutions-including offerings such as Revenue Intellect™, Care Intellect™, and Supply Chain Intellect™-designed to help providers improve financial margin, operational efficiency, and performance across core healthcare operations.

In this role, you will work at the intersection of analytics, healthcare operations, and client delivery-supporting the implementation, operationalization, and ongoing use of Intellect products across a variety of delivery contexts. This includes working directly with subscription clients as well as partnering with Deloitte Consulting engagement teams where Intellect solutions are embedded as core enablers within broader transformation initiatives.

This position is well suited for practitioners who enjoy hands-on analytical work, close collaboration with clients and colleagues, and translating data into action-while applying and further deepening healthcare operations and margin improvement domain expertise within a rapidly evolving analytics and AI-enabled product ecosystem.

Recruiting for this role ends on 06/02/2026.

Work you'll do
As an Expert Services Consultant on Converge for Healthcare's Expert Services team, you will be responsible for:

• Client facilitation & engagement. Partner with stakeholders across the Intellect delivery lifecycle-from kickoff and planning through data onboarding, rollout, and ongoing operationalization of Deloitte's Intellect analytics products. Work across subscription-based delivery and project-embedded Consulting engagements, serving as a trusted partner to clients and Deloitte teams to align priorities and maintain momentum.
• Delivery management & execution. Drive delivery execution by establishing plans, managing milestones and dependencies, tracking progress with structured tools, and coordinating activities across client teams, Deloitte engagement teams, and internal partners across implementation and ongoing use.
• Data validation, profiling & analysis. Collaborate with client teams and internal data operations partners to validate data completeness, consistency, and accuracy; triage issues; and ensure analytical outputs are reliable, well understood, and decision-ready.
• Client enablement, training & customer success. Deliver client training across go-live and subsequent releases, guide onboarding of new users, and build relationships with end users to drive sustained adoption, value realization, and long-term customer success.
• Insight development & operational guidance. Apply healthcare operations and margin improvement domain knowledge (e.g., revenue cycle, supply chain, clinical effectiveness) to help stakeholders interpret analytics results and translate insights into actionable performance improvement opportunities.
• Product collaboration & solution evolution. Contribute as a subject matter resource across the Intellect suite and adjacent Data Studio capabilities, partnering with product, engineering, and delivery teams to provide voice-of-the-customer feedback, inform enhancements, and shape emerging GenAI- and agentic-based add-ons based on real delivery experience.

A strong candidate would possess, these skills:

• Demonstrated exposure to healthcare operations and performance improvement work-through consulting, technology-enabled delivery, or provider-side experience-with a practical understanding of how analytics and operational change are applied across areas such as revenue cycle, finance, and clinical operations
• Strong analytical capability, including the ability to understand, profile, validate, and work with large and complex datasets, and to clearly communicate findings and implications to a range of stakeholders
• Excellent problem-solving skills, with the ability to identify key issues, analyze patterns in data, and distill insights into a clear "so what" that informs decisions and action
• Solid understanding of healthcare data and data standards (e.g., claims, remittances, billing data, EDI, EMR data, interoperability standards such as FHIR), with the ability to reason through data quality, interpretation, and business context
• Working familiarity with analytics and data tools (e.g., SQL, business intelligence platforms, or similar technologies) and interest in applying these tools to real-world healthcare and operational challenges
• Strong written and verbal communication skills, including the ability to develop clear, concise materials (such as presentations, summaries, and documentation) tailored to different audiences
• Comfort presenting analyses and insights to a range of audiences, from analysts and operational leaders to senior executives
• Ability to build and sustain effective working relationships with internal Deloitte teams and external client stakeholders, including in predominantly virtual and distributed delivery environments
• Awareness of and curiosity about emerging technologies-such as advanced analytics, automation, and GenAI-and interest in how these capabilities can be applied responsibly to healthcare operations and performance improvement
• Comfort operating in product-enabled or subscription-based delivery models, including sensitivity to client adoption, value realization, and ongoing engagement dynamics

The team
This role sits within the Converge for Healthcare Expert Services team, part of Deloitte Consulting's Innovation & Delivery Transformation (I&DT) practice. I&DT brings an engineering- and innovation-led mindset to how Deloitte builds, delivers, and scales technology-enabled solutions-organizing teams to move quickly from idea to implementation and operate effectively in a rapidly evolving, technology-driven market.

Converge for Healthcare is Deloitte's industry-focused asset studio for healthcare, responsible for developing and operating analytics, data, and AI-enabled products purpose-built for healthcare organizations. The Intellect suite is a core focus of the Expert Services team and one of Converge for Healthcare's flagship product families, supporting margin improvement and operational performance across healthcare operations.

Expert Services practitioners operate at the intersection of healthcare domain expertise, client stakeholders, Deloitte Consulting engagement teams, and internal product, engineering, and data teams. In this role, you will work fluidly across these groups-sometimes partnering directly with clients, other times embedded alongside Consulting teams, and often coordinating closely with engineering and data partners-to ensure solutions are implemented effectively, adopted successfully, and continuously improved based on real-world delivery experience.

Qualifications

Required:

• Bachelor's degree from a top-tier institution in information systems/informatics, health care administration, or other relevant focus areas
• 3+ years of full-time experience in one or more of the following: health care management consulting, health care technology startups, or health care provider operations (revenue cycle management, health care finance, or clinical operations).
• Ability to travel 15%, on average, based on the work you do and the clients and industries/sectors you serve.
• Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred:

• Master's degree in business administration, health care administration, health informatics, or information systems.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $84,400 to $155,400.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

Information for applicants with a need for accommodation:
https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html