Job details
Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At Citi, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.
Shape your Career with Citi
We’re currently looking for a high caliber professional to join our team as Officer, Operations Support Analyst 1- Hybrid (Internal Job Title: Ops Sup Analyst - C09) based in Chennai, India. Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decision and manage your financial well-being to help plan for your future. For instance:
Citi provides programs and services for your physical and mental well-being including access to telehealth options, health advocates, confidential counseling and more. Coverage varies by country.
We believe all parents deserve time to adjust to parenthood and bond with the newest members of their families. That’s why in early 2020 we began rolling out our expanded Paid Parental Leave Policy to include Citi employees around the world.
We empower our employees to manage their financial well-being and help them plan for the future.
Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.
We have a variety of programs that help employees balance their work and life, including generous paid time off packages.
We offer our employees resources and tools to volunteer in the communities in which they live and work. In 2019, Citi employee volunteers contributed more than 1 million volunteer hours around the world.
The Officer, Operations Support Analyst 1 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the operations - Core Team. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Execute Citi’s performance development framework responsibilities for directly managed staff.
Be responsible for Customer Service processing. Understand the end-to-end process, required controls, systems and applications used and stakeholders involved.
Proactively monitor service standards to improve compliance and the quality of the services provided to customers.
Identify current and potential process weaknesses, and take appropriate action to eliminate and improve quality and process timeliness.
Manage and resolve exception matters escalated by internal departments.
Provide process subject matter expertise on changes resulting from business initiatives, technical upgrades or regulatory/compliance required changes.
Ensure the team adheres to the unit policies and procedures and Citi standards
Manage accurate and relevant MIS and review data for trends in team performance.
Journal entry posting for customer Claim for the funds available in Sundry and unclaimed sundry.
Processing Claim from Depositor Education awareness fund from RBI that had been transferred earlier.
Processing Claim for Deceased accounts basis the existing RBI regulations and policies defined by the bank including the deletion of holder and disbursement to claimant.
Recommend business priorities by advising stakeholders on options, risks, costs, prioritizations, and delivery timelines
Create and facilitate training sessions, webcast demos and write User Acceptance Test scripts and business scenarios against specified requirements
Create, manage and maintain project plans and act as the project manager for all follow ups across various departments
Work on multiple projects in parallel focusing on continued delivery of regulatory client deliverables, such as legal statements/performance reporting/advice/letters/notices
Qualifications:
With at least 3-5 years prior experience in banking operations
Preferably with knowledge in macro or SQL (due to automation of process)
Proven knowledge on India regulatory reporting of Banking and Cards domain
Versatile knowledge in RBI policies and guidelines
Familiar with RBI regulation and guidelines, SEBI regulations, NSDL circulars, Tax regulations of India.
Proficient in Microsoft Office
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor’s degree/University degree or equivalent experience
Working at Citi is far more than just a job. A career with us means joining a family of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.
Take the next step in your career, apply for this role at Citi today
https://jobs.citi.com/dei
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Most Relevant Skills
Please see the requirements listed above.------------------------------------------------------
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
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