Commercial Renewal Specialist

At Moody's, we unite the brightest minds to turn today’s risks into tomorrow’s opportunities. We do this by striving to create an inclusive environment where everyone feels welcome to be who they are—with the freedom to exchange ideas, think innovatively, and listen to each other and customers in meaningful ways. Moody’s is transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we’re advancing AI to move from insight to action—enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with clarity, speed, and confidence.

If you are excited about this opportunity but do not meet every single requirement, please apply! You still may be a great fit for this role or other open roles. We are seeking candidates who model our values: invest in every relationship, lead with curiosity, champion diverse perspectives, turn inputs into actions, and uphold trust through integrity. 

Skills and Competencies

• Experience in account management, commercial renewals, customer retention, or related client facing roles
• Ability to manage multiple renewals and retention activities across small to mid size accounts
• Strong communication and relationship building skills to engage effectively with customers and internal stakeholders
• Analytical and detail oriented approach in forecasting, pipeline management, and contract execution
• Understanding of subscription based business models; experience with Data or Know Your Customer related products preferred
• Ability to work independently while collaborating with cross functional teams
• Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can be used to improve processes and drive efficiency. Interest in exploring AI systems and a willingness to develop awareness of responsible AI practices, including risk management and ethical use

Education

• Bachelor’s degree or equivalent practical experience in business, finance, economics, or a related field

Responsibilities
Supports renewal execution and customer retention for a portfolio of subscription clients 

• Manage renewal and retention activities for a portfolio of small to mid size accounts, ensuring customer satisfaction and revenue retention
• Execute end to end renewal processes for subscription based products, including Data and Know Your Customer related renewals, in alignment with internal commercial policies
• Engage proactively with customers to manage renewal timelines, pricing discussions, documentation requirements, and retention conversations
• Partner with sales managers and internal teams such as operations, compliance, and customer service to support effective account coverage and issue resolution
• Maintain accurate renewal forecasts, pipeline visibility, and customer records using customer relationship management tools
• Participate in customer business reviews and regular touchpoints to strengthen relationships and identify retention risks or growth opportunities
• Respond promptly and professionally to customer inquiries related to renewals, product usage, and customer requirements
• Ensure all renewal and retention activities comply with company policies, regulatory standards, and ethical guidelines

About the Team
Our Commercial team is responsible for strengthening customer relationships, driving subscription renewals, and supporting long term retention outcomes. The team contributes to the organization by ensuring consistent revenue performance, delivering a high quality customer experience, and mitigating commercial risk. By joining our team, you will be part of meaningful work across diverse customer segments and product lines, leveraging AI supported tools and processes that enhance efficiency and enable stronger decision making across our business. 

Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.

Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.