Assoc Tech. Support Analyst (Cardinal)

Job Description

Responsibilities:

• Execute high volume payment processing tasks across multiple systems including Faster Payments, SWIFT, ACH and global real-time payment schemes, ensuring all payment completed efficiently within SLAs.
• Allocating and classifying incoming client funds accurately and on time ensuring the best client experience.
• Conduct payment investigations and resolving payment exceptions across multiple queues.
• Correspond and liaise with internal teams as well as directly with Network Partners to resolve operational issues promptly, escalate risks and minimize client impact.
• Identify and suggest improvements to processes, workflows, and tooling.
• Support the identification, management, and resolution of service-affecting incidents.
• Collaborate with other internal teams, including Compliance, Reconciliation, Incident Management, and Customer Support, to ensure issues are resolved in a timely manner.
• Report on daily challenges, workloads, and improvement ideas to the Payment Team Lead.
• This role will enable a candidate to develop an understanding of multiple payment systems, payment schemes and how money moves across the globe.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Qualifications

Basic Qualifications:

• Associate: Minimum of 6 months of work experience or a Bachelor's Degree

Preferred Qualifications:

• 2 or more years of work experience
• Bachelor degree or 2+ years experience in banking/fintech payments type role.
• Basic understanding of banking software and payment processing systems
• Experience working with Excel, Tableau and/or PowerBI
• Strong analytical and problem-solving skills
• Excellent attention to detail and accuracy
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Willingness to learn and adapt to new tasks and responsibilities
• Enthusiasm for learning and developing skills in payments industry
• Knowledge of payments industry and scheme standards is a plus
• This role is part of our 24/7 Payment Operations Team, working a 5 day shift either Tuesday to Saturday, Wednesday to Sunday or Sunday to Thursday. This role will be working evenings 4pm - 1am Local PST.

Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.