Product Professional Consultant

26WD96107

Position Overview
 

We are seeking a highly organized and detail-oriented Product Operations Consultant to join our Global Delivery and Solutions department under Technical Advisory organization. This role acts as a critical operational partner to Product Management and Engineering, ensuring our product development lifecycle runs efficiently, transparently, and data driven.
 

This position blends Product Operations, Agile leadership, Jira administration, reporting & analytics, and DevOps process fluency. The ideal candidate has used AI tools and understands CI/CD environments, cloud-based delivery models, and DevOps workflows, enabling them to provide best-practice guidance and operational help across teams. You will serve as a Scrum Master, Jira administrator, and operational advisor to product leadership while supporting DevOps-aligned delivery practices and automation visibility. You will report to the Manager of Solution Engineering.

Responsibilities

Advisory & Operational Leadership
 

• Engage with internal stakeholders to understand product, tooling, and CI/CD requirements

• Serve as a consultant to Product and Engineering teams by recommending best practices in Agile, DevOps, and product lifecycle management

• Solve complex operational challenges by applying data analysis, judgment, and industry best practices

• Connect operational metrics and delivery execution to broader strategic business objectives

• Lead key operational initiatives or components of larger cross-functional programs
   

DevOps & Delivery Enablement
 

• Create and support CI/CD solutions using programmatic and automation-driven approaches

• Automate configuration and deployment of product software builds across multiple environments

• Promote DevOps best practices including automation, environmental hygiene, and infrastructure-as-code awareness

• Partner with Product Management and DevOps teams to align product roadmaps with CI/CD and release management workflows

• Identify process inefficiencies across Product, Engineering, and DevOps and recommend scalable improvements

• Maintain documentation outlining build architecture, release processes, and automation flows

• Support DevOps configuration and AWS/Azure resource governance and hygiene
   

Agile & Process Governance
 

• Drive Agile best practices (Scrum/SAFe) and facilitate Scrum ceremonies

• Manage multiple concurrent initiatives with strong attention to detail and prioritization discipline

• Configure and administer Jira projects, workflows, boards, custom fields, automation rules, and dashboards

• Align Jira workflows with CI/CD stages and DevOps processes

• Maintain Confluence documentation and operational diagrams

• Identify opportunities to automate recurring operational tasks

• Champion reusable components and standardized practices versus duplicative efforts
   

Reporting, Metrics & Leadership Communication
 

• Define and track product usage, adoption, and operational delivery metrics

• Develop executive-level dashboards and reporting frameworks

• Clearly communicate operational and DevOps insights to both technical and non-technical stakeholders

• Connect delivery metrics (velocity, release frequency, build health) to measurable business outcomes

• Act as an operational bridge between Product, Engineering, DevOps, IT Cloud Teams, and Leadership

Minimum Qualifications
 

• Bachelor’s degree in business, Engineering, Computer Science, or related field

• 5+ years of experience in Product Operations, Agile Program Management, DevOps Operations, or related role

• Proven experience serving as a Scrum Master in Agile environments

• Hands-on experience configuring and administering Jira (workflows, dashboards, automation)

• Strong understanding of CI/CD concepts, DevOps methodologies, and release management processes

• Experience working in cloud-based environments (preferably AWS or Azure)

• Familiarity with source code management tools (e.g., GitHub)

• Experience supporting engineering teams operating in multi-environment deployments

• Strong organizational skills with the ability to manage multiple competing priorities

• Experience developing leadership-level reporting and usage metrics
   

Preferred Qualifications
 

• Experience in configuring and populating Gainsight Knowledge Base to support enablement and adoption

• Has used AI assist tools like GitHub Co-pilot, ChatGPT, Claude to create automations

• Experience with build, deployment, and release pipelines (e.g., Jenkins, Azure Pipelines, AWS Code Pipelines, Cloud Bees)

• Experience maintaining DevOps configuration and cloud resource hygiene

• Familiarity with scripting/automation concepts (Groovy, Bash, PowerShell, Python)

• Understanding of Infrastructure as Code (Terraform) and configuration management (Ansible, Chef)

• Experience with containers (Docker) and virtualized/cloud infrastructure

• Familiarity with product analytics tools (Pendo, Amplitude, Mix panel, Tableau, Power BI)
   

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