Senior Director, Client Consulting - Singapore, Visa Consulting & Analytics

Team Summary

Visa Consulting & Analytics (VCA) is Visa's client-facing advisory division, serving Visa's clients (including card issuers, acquirers, merchants, others) and solving their strategic and execution problems linked to payments / money movement, customer experience, profitability, new business build, etc.

What a Senior Director, Client Consulting - Singapore, Visa Consulting & Analytics  does at Visa:

As Senior Director, Client Consulting - Singapore, Visa Consulting & Analytics , you will be leading and responsible for the Visa Consulting and Analytics (VCA) P&L in Singapore. In this role, you are expected to:

• Establish and cultivate relationship with Visa’s clients and partners – Banks / Issuers, Acquirers, and Merchants & Fintech firms, by partnering with clients on a range of strategic and execution linked topics
• Lead business development and execution of advisory engagements in Singapore
• Champion people leadership agenda for a fast-growing VCA team in Singapore
• Work cross-functionally with other Visa teams (such as Marketing, Product, VAS, etc.) to bring holistic solutions to our clients
• Be the face of the franchise and establish credibility in the market

This role has dual reporting to the geo Head of VCA for SMT (Singapore, Malaysia and Thailand) cluster, and to the Country Manager of Singapore.

Sample projects at VCA Singapore (non-exhaustive):

• Applying advanced Portfolio Optimization disciplines to drive share and profitability
• Building AI-first hyper-personalization engines to power banks’ agenda
• Develop med-term payments roadmaps to win against emerging disruptors
• Building first-in-market propositions to expand reach of consumer credit

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager. 

Basic Qualifications:

• 12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.

Preferred Qualifications:

• 15 or more years of experience with a Bachelor’s Degree or 12 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, or MD), PhD with 9+ years of experience
• What you will need:
• The ideal candidate will have strong consulting experience in Singapore, is curious about the payments industry and is driven by delivering impact for clients.
• 15+ years of experience in top-tier FI / FS consulting in Singapore (currently at Principal or Associate Partner level or equivalent)
• Demonstrated ability to manage complex projects / transformation programs at large banks, with clear ability to deliver outcomes
• Knowledge of emerging trends in the local payment landscape including Fintech
• Strong client stakeholder management skills and communication skills
• Experience and proven ability to attract, hire and retain top talent
• What will also help:
• MBA or equivalent education, certifications and/or business background
• Understanding of cards P&L & key drivers, merchant acquiring, SME banking

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.