Customer Happiness Engineer

HiOperator is seeking Customer Service Agents to help elevate the customer-service experience by solving customer problems via email and chat for a variety of clients. Agents will use a one-stop platform that combines automation and human judgment to maximize quality production and minimize tedious tasks.

Responsibilities will include:

• Solve customer problems via email and chat for multiple clients
• Achieve key standards in customer satisfaction and performance
• Work closely with leaders to improve software and operations

You’re a great fit if you:

• Excel in a high-standards, fast-paced environment
• Type 40+ wpm with 99% accuracy
• Are dependable and show up ready to work every day
• Are a quick learner able to adapt to evolving policies and procedures
• Take ownership in solving problems
• Are tech-savvy and comfortable using Google Workspace
• Can read, comprehend, and write in English

Shift Options:

• Saturday to Tuesday, 7am – 6pm
• Monday to Friday, 2pm to 11pm

You can expect:

• Opportunity for growth at a rapidly growing startup
• Performance-based, people-oriented workplace

Total Compensation

Pay is $17.00 per hour.

Additional benefits include:

• Medical, dental, and vision benefits
• Free parking
• Free onsite gym
• Access to a break room with a 19th-floor view

This is a full-time, in-office position.