Customer Success Advisor

Customer Success Advisor   

In the Customer Success Management organization, we transform customers’ vision into realized value. We believe in consistent, connected customer experiences and forging trusted partnerships that fuel adoption, retention, and measurable business outcomes. Our work supports improved revenue and sustainable company growth. 

As we continue our business model transformation, driving adoption of our technology is key to long-term customer value and partnership. 

Position Overview: 

As a Customer Success Advisor, you’ll support customer outcomes by helping them realize more value of their Autodesk solutions. Your strong business acumen, curiosity mindset, and ability to quickly identify customer needs will allow you to create impactful experiences across the customer journey, while also shaping internal best practices. 

Our Customer Success team is a collaborative, driven, global organization devoted to providing world-class experiences for our customers. We’re dedicated to helping our customers be successful with their Autodesk solutions so that they achieve their business goals, and we earn their loyalty. As a team member, you’ll be empowered to challenge the status quo and shape how we scale success. 

Responsibilities: 

• Use data triggered signals to proactively engage customers to align product capabilities with customer outcomes 

• Establish adoption strategies to increase customer value and product usage 

• Identify and engage at-risk accounts by using discovery skills and realign them toward success 

• Collaborate cross-functionally with Sales, Renewals, Channel Partners, Support, and Services to support customer outcomes 

• Deliver a high-quality experience that deepens customer satisfaction and loyalty 

• Uncover and identify opportunities to expand customer relationships through value discovery and strategic conversations 

Minimum Qualifications: 

• Bachelor’s degree in Architecture, Engineering, Construction Management, Industrial Design, Manufacturing, Business, or a related field 

• 5-7 years in Customer Success, Account Management, or a related customer-facing role 

• Familiarity with Autodesk customer industries (AEC, D&M, M&E)  

• At least 2 years of experience working with and applying solutions in the Architecture, Engineering & Construction (AEC) or Design & Manufacturing (D&M) industry sectors. 

• Proven track record of working independently while driving measurable impact. 

• Experience navigating cross-functional collaboration with internal and external stakeholders 

• Proficiency in Salesforce or similar CRM systems. 

• Experience with SaaS, cloud-based software, or subscription business models.