Job details
About the team
The Zillow Experience Design (ZxD) team is a fast-paced, collaborative, and driven product design organization. We’re a tight-knit, multidisciplinary group spanning product design, content design, experience research, design systems, and design operations, focused on building useful, usable, and innovative experiences across web, mobile, and internal platforms.Within ZxD, the Rich Media Experiences (RMX) team turns cutting-edge AI, computer vision, and 3D media into intuitive, high-quality consumer experiences. RMX owns a portfolio of immersive products — including immersive walk-throughs, SkyTour, Interactive Media Experience (IMX), and Visual Search — that differentiate Zillow through next-generation touring and media experiences.
About the role
As a Principal Product Designer, Rich Media Experience, you will own the end-to-end design for key 3D and rich media experiences in our portfolio, from early exploration to polished, production-ready delivery.
You will operate at the frontier of design and technology at Zillow — exploring new interaction paradigms in 3D, interactive media, and adaptive system-driven experiences, then translating those explorations into scalable, consumer-ready products. This is a highly cross-functional, prototype-heavy role that requires tight collaboration with Product, Engineering, and Science to bridge model capabilities and UX, influence science direction, and deliver immersive experiences quickly and effectively.
In the first 6–12 months, you’ll be expected to own and evolve 1–2 key 3D experience areas (for example UWT or immersive touring), raise design quality across the rich media portfolio, and reduce ambiguity in how complex, AI-driven media experiences are presented to customers.
What you’ll do
Partner closely with Product, Engineering, and Science to shape how evolving models show up in the UX, influence technical direction through design, and balance exploration with delivery speed.
Translate complex AI and computer-vision capabilities into simple, intuitive, and delightful consumer flows that build trust and confidence in Zillow’s media experiences.
Own a portfolio of 3D experiences — defining cohesive interaction models, information architecture, and UI patterns that scale across UWT, SkyTour, IMX, Visual Search, and future products across web, iOS, Android, and immersive/spatial platforms.
Prototype quickly in ambiguous spaces, exploring new mediums and interaction paradigms (e.g., 3D, AR/VR, spatial navigation) to test what’s possible and de-risk big bets before full investment.
Lead design activities such as problem framing, storytelling, journey mapping, prototyping (low- to high-fidelity), and user testing for immersive and media-rich experiences.
Architect service design and information architecture that power automation- and model-driven experiences, including human-in-the-loop workflows like media annotation and verification.
Present and socialize your work clearly with cross-functional partners and senior leaders, driving alignment around vision, tradeoffs, and launch plans.
Mentor and uplevel other designers, sharing best practices in immersive design, interaction patterns, and collaborative ways of working with Science and Engineering.
Who you are
You’ll thrive in this role if:
You love operating in ambiguity and are energized by 0→1 and emerging-tech products, particularly where the underlying models and capabilities are still evolving.
You can think in spatial and immersive systems, not just flat screens — understanding how 3D, navigation, and media states come together to form an intuitive experience.
You are comfortable working at the intersection of design + science, influencing model behavior through UX decisions and designing for imperfect or evolving outputs.
You naturally own portfolios of work, connecting multiple surfaces into coherent, end-to-end experiences with clear strategy and narrative.
You move fast without sacrificing quality, balancing rapid iteration, experimentation, and shipping with a high bar for craft.
You communicate complex ideas clearly — whether socializing a 3D interaction concept with senior leaders or aligning cross-functional partners around tradeoffs and launch plans.
Basic qualifications:
8–10+ years of experience as a product designer, UX designer, or design lead, with a proven track record of shipping impactful digital products.
Strong interaction and visual design craft, especially for novel or complex interfaces and system-driven experiences.
Demonstrated experience taking products from exploration to launch, including 0→1 or emerging tech products (AI, 3D, computer vision, or similar).
Proven ability to thrive in ambiguity, show high ownership, and make effective decisions in fast-moving environments.
Experience collaborating closely with Product, Engineering, and either Science/Research or Data to shape product strategy and execution.
Experience identifying customer insights through user research and discovery and turning those insights into clear design strategies.
A portfolio that showcases complex, system-driven, or media-rich experiences, with clear articulation of your role, process, and impact.
Proficiency with modern design and prototyping tools such as Figma, Protopie, or similar. Experience with 3D/immersive tools (e.g., Unity, WebGL, ARKit) is a plus.
Preferred qualifications:
Experience designing 3D, AR/VR, or immersive media experiences with evidence of spatial thinking and handling unique navigation / edge cases.
Experience working with AI/ML-driven products, including designing around model limitations, inconsistency, and human-in-the-loop workflows.
Demonstrated portfolio-level ownership across multiple products or surfaces, with a cohesive strategy and narrative.
Strong storytelling and communication skills, comfortable presenting to senior and cross-functional audiences.
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help customers navigate buying, selling, financing and renting with greater ease and confidence. Whether you're working in tech, sales, operations, or design, you’ll be part of a company that's reshaping an industry and helping more people make home a reality.
Zillow is honored to be recognized among the best workplaces in the country. Zillow was named one of FORTUNE 100 Best Companies to Work For® in 2025, and included on the PEOPLE Companies That Care® 2025 list, reflecting our commitment to creating an innovative, inclusive, and engaging culture where employees are empowered to grow.
No matter where you sit in the organization, your work will help drive innovation, support our customers, and move the industry—and your career—forward, together.
Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please contact your recruiter directly.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company’s reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
