INTERNSHIP: User Assistance (technical writing)

User Assistance Intern – Durham, NC
Duration: 3 months (summer)

Role Description & Responsibilities:

As a User Assistance Intern within the BIOVIA User Assistance team, you will contribute to delivering high-quality technical documentation and improving the usability of BIOVIA software across industries:

• Convert legacy HTML documentation into structured DITA XML format using dedicated conversion tools
• Develop and maintain clear, accurate, and user-friendly technical documentation aligned with company standards and style guides
• Contribute to quality assurance across user assistance deliverables, including documentation, UX content, and messaging
• Support the modernization of content architecture by helping transition documentation to scalable and structured formats
• Collaborate with cross-functional teams to ensure documentation aligns with product workflows and user needs
• Participate in continuous improvement initiatives to enhance content quality and user experience

Qualifications:

• Currently pursuing a Bachelor’s degree in English, Technical Writing, Computer Science, Engineering, or a related field
• Experience in writing software or technical documentation
• Familiarity with authoring tools such as MadCap Flare and structured formats like DITA/XML
• Experience with tools like SnagIt, Camtasia, or similar content creation platforms is a plus
• Strong attention to detail and excellent written and verbal communication skills
• Ability to work independently, learn quickly, and collaborate effectively within a team

• Hands-on experience with modern documentation frameworks and structured content (DITA XML)
• Exposure to cross-industry applications in life sciences, high-tech, and more
• Collaborative and supportive team environment focused on learning and innovation
• Opportunity to contribute to impactful documentation transformation projects

• #TechnicalWriting #UserAssistance #ContentStrategy