Job details
The CMS Portfolio Operations team operates at the intersection of strategy, product, and technology, ensuring that product investments are prioritized, governed, and delivered through transparent, data‑driven practices. This role partners closely with product and technology leaders to enable AI‑driven transformation and provide clear visibility into portfolio health, risks, and value delivery—helping leadership focus resources on the highest‑impact work and deliver meaningful business outcomes.
As Visa continues to evolve into an AI‑forward organization, this role plays a critical part in accelerating that transformation within CMS Product. The Manager will help identify, scale, and embed AI‑enabled ways of working—leveraging automation, analytics, and intelligent tools to improve decision‑making, efficiency, and delivery outcomes across the portfolio.
Role Summary
We are seeking a seasoned change leader with a strong track record of driving operational excellence across complex, global organizations. This role partners closely with product, technology, and portfolio leaders to shape how CMS plans, executes, measures, and communicates progress—using AI‑enabled insights and automation to continuously improve outcomes.
The Manager is accountable for evolving how work gets done within CMS by shaping operating practices that enable teams to design, build, and launch global solutions with greater speed, scale, and consistency, with AI embedded into the operating model.
Key Responsibilities
AI Transformation & Intelligent Operations
Identify and apply AI, automation, and agent‑based approaches to improve portfolio planning, execution, and reporting.
Partner with product, technology, and central teams to pilot and scale AI‑enabled solutions such as copilots, workflow automation, and decision‑support tools.
Translate emerging AI capabilities into practical, high‑impact use cases that improve insight, efficiency, and value delivery.
Help leaders and teams understand where AI adds value—and where human judgment and collaboration remain essential.
Portfolio Operations & Executive Cadence
Lead AI‑enabled executive planning and review cadences (e.g., QBRs, operating reviews, ad hoc leadership discussions), providing clear insights on progress against product roadmaps, OKRs, transformation priorities, risks, and dependencies.
Enable executive decision‑making on incremental investments and trade‑offs by synthesizing portfolio data, scenario insights, and forward‑looking analysis.
Continuously improve portfolio visibility and executive readiness through AI‑driven analytics, automation, and adaptive operating cadences.
Coaching, Influence & Change Leadership
Coach leaders and teams on adopting AI‑enabled ways of working and operating effectively in ambiguity.
Proactively surface risks, remove barriers to execution, and escalate when needed to drive outcomes.
Act as a trusted advisor who can influence without authority, challenge constructively, and help leaders navigate change.
This is a hybrid position. Expectation of days in office will be Tuesday, Wednesday and Thursday.
This role is not eligible for immigration/sponsorship, including but not limited to J-1, F-1, CPT, or OPT and employment-based sponsorship such as: H-1B, H-1B1,E-3, O-1, TN and any EAD card holders that may need assistance in the future.
This role is not eligible for relocation.
Qualifications
Basic Qualifications
- 5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
Preferred Qualifications
- 6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD
- 8+ years of experience in product, strategy, operations, or services roles within technology, payments, or global B2B/B2B2C environments.
- Experience supporting portfolio operations, executive reviews, and cross‑functional leadership forums.
- Demonstrated success leading operating model or transformation initiatives at scale.
- Strong understanding of AI, automation, and data‑driven decision‑making as a business leader.
- Comfortable operating in fast‑paced, ambiguous environments with minimal structure.
- An AI‑forward, adaptive mindset with a passion for learning and experimentation.
- Strong ability to synthesize complex information and communicate clearly with executives and teams.
- Comfort challenging legacy ways of working and advocating for better outcomes.
- High emotional intelligence, strong influencing skills, and a collaborative leadership style.
- Ability to structure ambiguous problems into clear priorities, actions, and decisions.
Additional Information
Work Hours: Varies upon the needs of the department.
Travel Requirements: This position requires travel 5-10% of the time.
Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.
Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.
U.S. APPLICANTS ONLY: The estimated salary range for this position is 134,600 to 215,300 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.
